Keying Claims in the Portal? Remember the Button

We have received several calls today about claims keyed into the portal denying. If you are keying your claims into the NCTracks Provider Portal, remember that you have to click the radio button to select either ICD-9 or ICD-10. (See example below.) If you are submitting a claim with dates of service before October 1, click ICD-9. If you are submitting a claim for services rendered today, click ICD-10. Claims keyed into the portal that do not have the right ICD version selected will be denied.

Note: The ICD version radio button on provider portal claims defaults to ICD-10.

For this and more valuable information about ICD-10, see the link to the NCTracks ICD-10 Help Kit below.