A Message from NCTracks on Behalf of NC Medicaid Navigating Communication and Conflict De-Escalation Live Webinar May 29

This program is for any professional who works in a medical office setting and/or any professional who works directly with the public. In this session, we will explore why conflict occurs and the different types of response to the event. We will then take things a step further and review tactics/strategies that can be used in the workplace to manage these intense moments that keep our team supported and safe. Join us for this interactive session with open discussion of the true challenges and practical approaches to better protect us (physically and psychologically) while we resolve conflict. For more information, please visit the Southern Regional AHEC Courses and Events Catalog.