NCTracks Provider Training Available in August 2019

Registration is open for the August 2019 instructor-led provider training courses listed below. Slots are limited.

WebEx courses can be attended remotely from any location with a telephone, computer and internet connection. Please note that the WebEx information has changed. See the Training Enrollment Instructions below for details.

On-site courses include hands-on training and are limited to 45 participants. They are offered in-person at the GDIT/CSRA facility at 2610 Wycliff Road in Raleigh. Following are details on the courses, including dates, times and how to enroll.


Submitting an Institutional Prior Approval (On-site)

Thursday August 8, 2019, 9:30am – Noon

This course will cover submitting Prior Approval Requests with a focus on Nursing Facilities to help ensure compliance with Medicaid clinical coverage policy and medical necessity, inquiring about those requests to determine their status. After completing this course, authorized users will be able to submit Prior Approvals and inquire about Prior Approvals.


DPH Prior Approval (WebEx)

Thursday August 8, 2019, 1:00pm – 3:00pm

This course will cover how to inquire about previously submitted Prior Approval (PA) requests for Division of Public Health (DPH) ITP recipients. At the end of training, user will be able to inquire about Prior Approvals.


Submitting Medical Prior Approvals (On-Site)

Tuesday August 20, 2019, 9:30am – Noon

This course will cover submitting prior approval (PA) requests to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It also will cover PA inquiry to check on the status of a PA Request.


New Office Administrator (WebEx)

Thursday August 22, 2019, 9:00am – 11:00am

Thursday August 29, 2019, 9:00am – 11:00am

This course shows authorized users the process for changing the current Office Administrator (OA) to a new Office Administrator for an Individual Provider or Organization with a National Provider Identification (NPI) number or Atypical Provider. At the completion of training, authorized users will be able to update the Office Administrator for an Individual Provider Organization Upgrade existing Users to Managing Relationships.


Re-verification Refresher (WebEx)

Tuesday August 27, 2019, 1:00pm – 2:30 pm

This course serves as a refresher for the steps taken by the provider to complete the Re-verification process through NCTracks.  At the end of training the user will be able to:

  • Explain why provider Re-verification is requested and what the process entails
  • Complete the Re-verification process in NCTracks
  • Update Owners and Managing Relationships if necessary while completing the Re-verification application process


Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folders labeled ILTs: On-site or ILTs: Remote via WebEx, depending on the format of the course.

To access WebEx online training sessions:

1. From an internet browser, enter the URL 

2. Enter your first and last name

3. Enter your email address

If this is your first time using the new CSRA Web Meeting, it is suggested that you begin the process 15 minutes prior to the start of the call. This will allow you sufficient time to download the required software to access the Web Meeting. To hear the audio portion of the class, dial: 1-800-747-5150. Enter Access code 8700322.

Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference regarding Java, which is required for the use of SkillPort.