Current as of October 11, 2019 NCTracks Provider Training Available in October 2019

Registration is open for the October 2019 instructor-led provider training courses listed below. Slots are limited.

WebEx courses can be attended remotely from any location with a telephone, computer and internet connection. Please note that the WebEx information has changed. See the Training Enrollment Instructions below for details.

On-site courses include hands-on training and are limited to 45 participants. They are offered in-person at the GDIT/CSRA facility at 2610 Wycliff Road in Raleigh. Following are details on the courses, including dates, times and how to enroll.


Provider Web Portal Applications (WebEx)
Wednesday, October 9, 2019 1:00p.m. - 4:00p.m.

This course will guide you through the process of submitting all types of provider applications found on the NCTracks Provider Portal. This course will also detail what to expect once your applications have been submitted. At the end of this training, you will be able to:

  • Understand the Provider Enrollment Application processes
  • Navigate to the NCTracks Provider Portal and complete the following
  • Provider Enrollment Application processes including: Provider Enrollment, Manage a Change Request (MCR), Re-Enrollment, Re-verification and Maintain Eligibility
  • Track and submit applications using the Status and Management page.


ES User Role_Abbr. MCR_Upload Documents  (WebEx)
Monday, October 14, 2019 10:00a.m. – 12:00p.m. (Noon)

This course will guide you through the following enhancements to the provider enrollment application processes:

  • Enrollment Specialist user role
  • Uploading supporting documents
  • Abbreviated Manage Change Request (MCR) applications

Prior Approval Medical (On-Site)
Friday, November 1, 2019, 9:30a.m. – 12:00p.m. (Noon)

This course will cover submitting prior approval (PA) requests to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It also will cover PA inquiry to check on the status of a PA Request.

Submitting a Professional Claim (On-Site)
Friday, November 1, 2019, 1:00p.m. – 4:00p.m.

This course will focus on how to submit a professional claim via the NCTracks Provider Portal. At the end of training, providers will be able to enter a professional claim, save a draft claim, use the Claims Draft Search tool, submit a claim, and view the results of a claim submission. The course includes hands-on training.


Prior Approval  Dental/Orthodontic (WebEx)
Monday, October 28, 2019 9:30a.m. - 12:00p.m. 

This course shows authorized users how to electronically submit and inquire about prior approval requests for dental and orthodontic procedures. At the end of this training the user will be able to:

  • Submit dental prior approvals requests
  • Inquire about dental prior approval requests


Submitting a Dental/Orthodontic Claim (WebEx)
Monday, October 28, 2019 1:00p.m. - 4:00p.m.

This course will focus on how to submit a Dental and Orthodontic Claims. At the end of training, as an authorized user, you will be able to manage the following:

  • Create a Dental Claim via the NCTracks web portal
  • Submit a Dental Claim
  • Save a Draft Claim
  • Use Claims Draft Search
  • Submit a Claim
  • View results of a Claim submission

Provider Re-Credentialing/Re-verification (WebEx)
Thursday, October 24, 2019 1:00p.m. - 2:30p.m.

This course serves as a refresher for the steps taken by the provider to complete the Re-verification process through NCTracks. At the end of training, you will be able to:
At the end of training, you will be able to:

  • Explain why provider Re-verification is requested and what the process entails
  • Complete the Re-verification process in NCTracks
  • Update Owners and Managing Relationships if necessary while completing Re-verification application


Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folders labeled ILTs: On-site or ILTs: Remote via WebEx, depending on the format of the course.

To access WebEx online training sessions:

  1. From an internet browser, enter the URL 
  2. Enter your first and last name
  3. Enter your email address

If this is your first time using the new CSRA Web Meeting, it is suggested that you begin the process 15 minutes prior to the start of the call. This will allow you sufficient time to download the required software to access the Web Meeting. To hear the audio portion of the class, dial: 1-800-747-5150. Enter Access code 8700322.

Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference regarding Java, which is required for the use of SkillPort.