Updates to Provider Training in October 2019

The following instructor-led training courses scheduled for Providers on Thursday, October 17, 2019 have been rescheduled. Please see the updated class descriptions below.

The following classes will now be held on Friday, October 25, 2019

Prior Approval Medical (On-Site)
Friday, October 25, 2019, 9:30 AM – 12:00 PM (Noon)
This course will cover submitting prior approval (PA) requests to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It also will cover PA inquiry to check on the status of a PA Request.
Submitting a Professional Claim (On-Site)
Friday, October 25, 2019, 1:00 PM – 4:00 PM 
This course will focus on how to submit a professional claim via the NCTracks Provider Portal. At the end of training, providers will be able to enter a professional claim, save a draft claim, use the Claims Draft Search tool, submit a claim, and view the results of a claim submission. The course includes hands-on training.

The following classes will now be held on Monday, October 28, 2019.

Prior Approval  Dental/Orthodontic (WebEx)
Monday, October 28, 2019 9:30am - 12:00pm 
This course shows authorized users how to electronically submit and inquire about prior approval requests for dental and orthodontic procedures. At the end of this training the user will be able to submit dental prior approvals requests and inquire about dental prior approval requests.

Submitting a Dental/Orthodontic Claim (WebEx)
Monday, October 28, 2019 1:00pm - 4:00pm
This course will focus on how to submit a Dental and Orthodontic Claims. At the end of training, as an authorized user, you will be able to manage creating a Dental Claim via the NCTracks web portal, submitting a Dental Claim, saving a Draft Claim, and submitting a claim, as well as, using the Claims Draft Search, and viewing the results of a Claim submission.

Registration is open for the October 2019 instructor-led provider training courses - slots are limited.

WebEx courses can be attended remotely from any location with a telephone, computer and internet connection. Please note that the WebEx information has changed. See the Training Enrollment Instructions below for details.

On-site courses include hands-on training and are limited to 45 participants. They are offered in-person at the GDIT/CSRA facility at 2610 Wycliff Road in Raleigh.

Training Enrollment Instructions
Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folders labeled ILTs: On-site or ILTs: Remote via WebEx, depending on the format of the course.

To access WebEx online training sessions:

  1. From an internet browser, enter the URL https://srameeting.webex.com/meet/paynet  
  2. Enter your first and last name
  3. Enter your email address

If this is your first time using the new CSRA Web Meeting, it is suggested that you begin the process 15 minutes prior to the start of the call. This will allow you sufficient time to download the required software to access the Web Meeting. To hear the audio portion of the class, dial: 1-800-747-5150. Enter Access code 8700322.

Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference regarding Java, which is required for the use of SkillPort.