April 2020 Provider Training Available

Registration is open for the April 2020 instructor-led provider training courses listed below. Slots are limited. WebEx courses can be attended remotely from any location with a telephone, computer and internet connection. Please note that as of January 1, 2020, the WebEx information has changed. See the Training Enrollment Instructions below for details.

 

OPR Lite Enrollment (WebEx)

Wednesday April 8, 2020, 1:00 p.m. – 3:00 p.m.

This course will cover the differences between a Full Provider Enrollment and an Ordering, Prescribing and Rendering (OPR) Lite provider enrollment. At the end of the course, authorized users will be able to:

  • Submit an OPR Lite Application
  • Upgrade from an OPR Lite provider to a fully enrolled provider via Manage Change Request (MCR)

 

Dental Helpful Hints (WebEx)

Tuesday, April 14, 2020, 9:00 a.m. – 12:00 p.m.   

At the end of the course, authorized users will be able to:

  • Identify the three methods of prior approval submission
  • Identify how to upload documents when submitting prior approval
  • Identify the most common errors when completing American Dental Association (ADA) forms
  • Identify common errors that require requests for prior approval additional information
  • Identify the common mistakes when submitting claims

 

Ortho Helpful Hints (WebEx)

Wednesday, April 15, 2020, 1:00 p.m. – 4:00 p.m.  

This course discusses some helpful tips to remember when submitting an Orthodontic Prior Approval. (Note: This course will not provide instructions on how to submit an Orthodontic Prior Approval.) 

At the end of training, authorized users will be able to:

  • Identify the three methods of prior approval submission
  • Identify how to upload documents when submitting prior approvals
  • Identify the most common errors when completing an ADA form
  • Identify common prior approval submission errors that require additional information
  • Request payment for orthodontic records
  • Submit prior approval for orthodontic treatment requiring orthodontic surgery
  • Use the orthodontic prior approval attachment forms

 

Prior Approval Medical (WebEx)

Tuesday, April 21, 2020 9:30 a.m. - 12:00 p.m.

This course shows authorized users how to electronically submit and inquire about prior approvals for different kinds of medical services. After completing this course, authorized users will be able to: 

  • Submit prior approval requests
  • Complete prior approval inquiries

 

Submitting a Professional Claim (WebEx)

Tuesday April 21, 2020 1:00 p.m. - 4:00 p.m.

This course will guide authorized users through the process of submitting a professional (CMS-1500) claim using the NCTracks web portal. The authorized user will learn what they need to know to file a claim and how to easily navigate the claims entry screens. At the end of this training, authorized users will be able to:

  • Create an initial claim
  • Save a claim draft
  • Use the Claims Draft Search tool
  • Submit a claim
  • View results of a claim submission
  • Perform a claim status search
  • Copy a claim
  • Resubmit a claim
  • Void or replace a prior claim

 

ES User Role_Abbr. MCR_Upload Documents (WebEx)

Wednesday, April 22, 2020, 10:00 a.m. – 12:00 p.m. 

This course will guide authorized users through the following enhancements to the provider enrollment application processes:

  • Updating the Enrollment Specialist user role
  • Uploading supporting documents
  • Submit abbreviated MCR applications

 

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Log onto the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folder labeled ILTs: Remote via WebEx.

To access WebEx online training sessions:

  1. From an internet browser, enter the URL https://gditmeetings.webex.com/meet/esther.crider
  2. Enter 711 563 557 in the Enter meeting information field
  3. Enter your first and last name
  4. Enter your email address

If this is your first time using the new CSRA Web Meeting, it is suggested that you begin the process 15 minutes prior to the start of the call. This will allow you sufficient time to download the required software to access the Web Meeting. To hear the audio portion of the class, dial 1-866-523-9994. Enter Access code 711 563 557.

Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference regarding Java, which is required for the use of SkillPort.