January Provider Training Now Available

Registration is open for the January 2020 instructor-led provider training courses listed below. Slots are limited. WebEx courses can be attended remotely from any location with a telephone, computer and internet connection. Please note that the WebEx information has changed. See the Training Enrollment Instructions below for details.

 

Provider Re-Credentialing/Re-Verification Refresher (WebEx)

Wednesday, January 22, 2020, 1:00 p.m. - 2:30 p.m.

This course serves as a refresher for the steps taken by the provider to complete the Re-verification process through NCTracks. At the end of training, authorized users will be able to:

  • Explain why provider Re-verification is requested and what the process entails
  • Complete the Re-verification process in NCTracks
  • Update Owners and Managing Relationships if necessary while completing Re-verification application

 

Provider Web Portal Applications (WebEx)
Thursday, January 23, 2020, 1:00 p.m. - 4:00 p.m.   
This course will guide users through the process of submitting all types of provider applications found on the NCTracks Provider Portal. This course will also detail what to expect once applications have been submitted. At the end of this training, authorized users will be able to:

  • Understand the Provider Enrollment Application processes
  • Navigate to the NCTracks Provider Portal and complete provider Enrollment Application processes including Provider Enrollment, Manage Change Request (MCR), Re-Enrollment, Re-verification and Maintain Eligibility applications
  • Track and submit applications using the Status and Management page

 

Prior Approval Institutional (Onsite)
Monday, January 27, 2020, 9:30 a.m. – 12:00 p.m.   
This course will guide users through the process of submitting Prior Approval requests to help ensure compliance with Medicaid clinical coverage policy and medical necessity. This course will also detail how to inquire about Prior Approval requests to determine their status. At the end of this training, authorized users will be able to:

  • Submit Prior Approval Requests
  • Complete Prior Approval Inquiries

 

Submitting an Institutional Claim (Onsite)

Monday, January 27, 2020, 1:00 p.m. - 4:00 p.m.   
This course will guide users through the process of submitting an institutional (UB-04/837I) claim using the NCTracks web portal. The user will learn what they need to know to file a claim and how to easily navigate the claims entry screens. At the end of this training, authorized users will be able to:

  • Create an initial claim
  • Save a claim draft
  • Use the Claims Draft Search
  • Submit a claim
  • View results of a claim submission
  • Perform a Claim Status Search
  • Copy a claim
  • Resubmit a claim
  • Void or replace a prior claim

 

Prior Approval Medical (Onsite)

Tuesday, January 28, 2020, 9:30 a.m. – 12:00 p.m. 
This course shows authorized users how to electronically submit and inquire about Prior Approvals for different kinds of medical services. After completing this course, authorized users will be able to: 

  • Submit Prior Approval Requests
  • Complete Prior Approval Inquiries
     

Submitting a Professional Claim (Onsite)

Tuesday, January 28, 2020, 1:00 p.m. - 4:00 p.m.   
This course will guide users through the process of submitting a professional (CMS-1500) claim using the NCTracks web portal. The user will learn what they need to know to file a claim and how to easily navigate the claims entry screens. At the end of this training, authorized users will be able to:

  • Create an initial claim
  • Save a claim draft
  • Use the Claims Draft Search
  • Submit a claim
  • View results of a claim submission
  • Perform a Claim Status Search
  • Copy a claim
  • Resubmit a claim
  • Void or replace a prior claim
     

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Log onto the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folders labeled ILTs: On-site or ILTs: Remote via WebEx, depending on the format of the course.
 
To access WebEx online training sessions:

  • From an internet browser, enter the URL https://srameeting.webex.com/meet/paynet 
  • Enter your first and last name
  • Enter your email address
  • If this is your first time using the new CSRA Web Meeting, it is suggested that you begin the process 15 minutes prior to the start of the call. This will allow you sufficient time to download the required software to access the Web Meeting. To hear the audio portion of the class, dial: 1-800-747-5150. Enter Access code 8700322.
     

Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference regarding Java, which is required for the use of SkillPort.