This has been updated to reflect the current July Provider Training Schedule as of June 18, 2020. July 2020 Provider Training Available

Registration is open for the July 2020 instructor-led provider training courses listed below. Slots are limited. WebEx courses can be attended remotely from any location with a telephone, computer and internet connection. Please note that as of January 1, 2020, the WebEx information has changed. See the Training Enrollment Instructions below for details.

 

Prior Approval Medical (WebEx)

Tuesday, July 7, 2020, 9:30 a.m. – 12:00 p.m.  

 

This course shows authorized users how to electronically submit and inquire about prior approvals for different kinds of medical services. After completing this course, authorized users will be able to:

  • Submit prior approval requests
  • Complete prior approval inquiries

 

 

Submitting a Professional Claim (WebEx)

Tuesday, July 7, 2020 1:00 p.m. - 4:00 p.m.

 

This course will guide authorized users through the process of submitting a professional (CMS-1500) claim using the NCTracks web portal. The authorized user will learn what they need to know to file a claim and how to easily navigate the claims entry screens. At the end of this training, authorized users will be able to:

  • Create an initial claim
  • Save a claim draft
  • Use the Claims Draft Search tool
  • Submit a claim
  • View results of a claim submission
  • Perform a claim status search
  • Copy a claim
  • Resubmit a claim
  • Void or replace a prior claim

 

 

Prior Approval Dental/Orthodontic (WebEx)        

Thursday, July 9, 2020, 9:30 a.m. - 12:00 p.m.

Wednesday, July 29, 2020, 9:30 a.m. - 12:00 p.m.    

 

This course will provide instructions regarding how authorized users can submit dental prior approval requests in NCTracks. At the end of this training, the authorized user will be able to:

  • Submit dental prior approval requests
  • Inquire about dental prior approval requests

 

 

Submitting a Dental/Orthodontic Claim (WebEx)      

Thursday, July 9, 2020, 1:00 p.m - 4:00 p.m 

Wednesday, July 29, 2020, 1:00 p.m. - 4:00 p.m.  

 

This course will provide instructions for authorized users to submit dental claims electronically in NCTracks. At the end of this training, the authorized user will be able to:

  • Create a dental claim
  • Submit a dental claim
  • Save a draft claim
  • Use the Claims Draft Search tool
  • Submit a claim
  • View results of a claim submission

 

 

New Office Administrator (WebEx)

Tuesday, July 14, 2020, 9:00 a.m. - 11:00 a.m. 

 

This course describes the process for changing the current Office Administrator (OA) to a new OA for an Individual Provider or Organization with a National Provider Identification (NPI) number or Atypical Provider. At the end of this training, authorized users will be able to:

  • Update the OA for an individual provider
  • Update the OA for an organization
  • Upgrade existing users to managing relationships

 

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Log onto the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folder labeled ILTs: Remote via WebEx.

To access WebEx online training sessions:

If this is your first time using the new GDIT Web Meeting, it is suggested that you begin the process 15 minutes prior to the start of the call. This will allow you sufficient time to download the required software to access the Web Meeting. To hear the audio portion of the class, dial 1-866-523-9994. Enter Access code 711 563 557.

Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference regarding Java, which is required for the use of SkillPort.