Update to March 2020 Provider Training – All Classes to Be Held Online

Due to the current state of COVID-19, NCTracks has made the difficult decision to make all provider training courses online only.

All March 2020 provider training courses will now be held online; courses that were originally scheduled to be on-site will now be held via WebEx. The days, times and registered participants of all courses remain the same; providers do not need to register again if they have already done so. 

The following remaining courses that were previously on-site have been affected. Please see the updated descriptions below:


Prior Approval Medical (WebEx)

Wednesday March 25, 2020, 9:30 a.m. – 12:00 p.m.  

This course shows authorized users how to electronically submit and inquire about prior approvals for different kinds of medical services. After completing this course, authorized users will be able to: 

  • Submit prior approval requests
  • Complete prior approval inquiries


Submitting a Professional Claim (WebEx)

  • Wednesday March 25, 2020, 1:00 p.m. - 4:00 p.m.  
    This course will guide authorized users through the process of submitting a professional (CMS-1500) claim using the NCTracks web portal. The user will learn what they need to know to file a claim and how to easily navigate the claims entry screens. At the end of this training, authorized users will be able to:
  • Create an initial claim
  • Save a claim draft
  • Use the Claims Draft Search tool
  • Submit a claim
  • View results of a claim submission
  • Perform a claim status search
  • Copy a claim
  • Resubmit a claim
  • Void or replace a prior claim