April 2021 Provider Training Now Available

Registration is open for the April 2021 instructor-led provider training courses listed below. Slots are limited. NCTracks Zoom courses can be attended remotely from any location with a computer and internet connection. Please note that as of Jan. 1, 2021, training will be conducted through Zoom; individualized meeting information has been created for each course. Please see the Training Enrollment Instructions section below for registration details.

 

Prior Approval Medical (Zoom) 

Monday, April 19, 2021, 9:30 a.m. - 12:00 p.m.   

This course shows authorized users how to electronically submit, inquire about and void prior approvals for different kinds of medical services. At the end of this training, authorized users will be able to: 

  • Submit medical prior approval requests
  • Inquire about prior approvals
  • Void a prior approval

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 160 326 4711#
  3. Press the # key 
  4. Enter meeting passcode 7453218231#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1603264711?pwd=N3EvVkI5cFZGdUpDaHV4MjEzSTZlUT09
  • Providers may choose to use the computer audio instead of dialing in

 

Submitting a Professional Claim (Zoom)

Monday, April 19, 2021, 1:00 p.m. – 4:00 p.m.   

This course will show authorized users how to submit professional (CMS-1500/837P) claims using the NCTracks web portal. The user will learn what they need to know to file a claim and how to easily navigate the claims entry screens. At the end of this training, authorized users will be able to: 

  • Create a professional claim via the NCTracks web portal
  • Save a draft
  • Use the claims draft search
  • Submit a claim 
  • View results of a claim submission
  • Claim status and claim copy
  • Resubmit a claim
  • Void prior claim or replace prior claims

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 161 797 9110#
  3. Press the # key 
  4. Enter meeting passcode 4081037230#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1617979110?pwd=MmltTWNGc3M3eWZTQlRDb0g2TkZNQT09
  • Providers may choose to use the computer audio instead of dialing in

 

ES User Role_Abbr. MCR_Upload Documents (Zoom)

Tuesday, April 20, 2021, 10:00 a.m. – 12:00 p.m.   

This course will guide authorized users through the following enhancements to the provider enrollment application options:

  • Enrollment specialist user role
  • Upload supporting documents
  • Abbreviated Manage Change Request (MCR) applications

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 160 326 8046#
  3. Press the # key 
  4. Enter meeting passcode 3011119592#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1603268046?pwd=TS9FUUFDOUxVUEFtWEI1amFLMHlLZz09 
  • Providers may choose to use the computer audio instead of dialing in

 

OPR Lite Enrollment (Zoom)

Tuesday, April 20, 2021, 1:00 p.m. – 3:00 p.m.   

This course will guide authorized users through the process of submitting Ordering, Prescribing and Referring (OPR) provider Full and Lite enrollment applications.

At the end of this training, authorized users will be able to:

  • Understand the differences between a full provider enrollment and an OPR Lite provider enrollment
  • Submit an OPR Lite Enrollment Application
  • Upgrade from an OPR Lite provider to a full provider via Manage Change Request (MCR)

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 160 203 3057#
  3. Press the # key 
  4. Enter meeting passcode 4426867181#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1602033057?pwd=eEJQRDhlTjlvQTNyMHlmV1QwOUJpZz09
  • Providers may choose to use the computer audio instead of dialing in

 

Dental Helpful Hints (Zoom)

Thursday, April 22, 2021, 9:00 a.m. – 12:00 p.m.   

At the end of this training, authorized users will be able to:

  • Identify the three methods of prior approval (PA) submission
  • Identify how to upload documents when submitting a prior approval via NCTracks and how to upload documents to an existing prior approval
  • Identify the most common errors when completing the American Dental Association (ADA) form
  • Identify common errors that require additional information to be submitted for a PA
  • Identify common mistakes when submitting claims

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 161 290 4254#
  3. Press the # key 
  4. Enter meeting passcode 7642347314#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1612904254?pwd=NWRUczhjWWxMQ0N5a1I3Nm5tSzc1QT09
  • Providers may choose to use the computer audio instead of dialing in

 

Ortho Helpful Hints (Zoom)

Thursday, April 22, 2021, 1:00 p.m. – 4:00 p.m.   

At the end of this training, authorized users will be able to:

  • Identify the three methods of prior approval (PA) submission
  • Identify how to upload documents when submitting prior approvals via NCTracks or to existing prior approvals
  • Identify the most common errors when completing the American Dental Association (ADA) form
  • Identify common errors that require additional information to be submitted for a PA
  • Request payment for orthodontic records
  • Submit prior approval for orthodontic treatment requiring orthognathic surgery
  • Use orthodontic prior approval attachment forms

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 161 895 4496#
  3. Press the # key 
  4. Enter meeting passcode 5832605697#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1618954496?pwd=dUcyNHduUnMxVXhnN2kwZExMMUdGdz09
  • Providers may choose to use the computer audio instead of dialing in

 

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Log onto the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folder labeled ILTs: Remote via WebEx (although this is the sub-folder name, please note that, as previously mentioned, courses will now be conducted via Zoom and not WebEx).

Refer to the Provider User Guides & Training page of the public provider portal for specific instructions on how to use SkillPort. The Provider Training Tool Kits page also includes a quick reference regarding Java, which is required for the use of SkillPort.