Updated as of Jan. 12, 2021 Jan. 2021 Provider Training Now Available

Registration is open for the Jan. 2021 instructor-led provider training courses listed below. Slots are limited. NCTracks Zoom courses can be attended remotely from any location with a computer and internet connection. Please note that as of Jan. 1, 2021, training will be conducted through Zoom. Individualized meeting information has been created for each course. Please see the Training Enrollment Instructions section below for registration details.

 

Prior Approval Institutional (Zoom)     

Tuesday, Jan. 26, 2021, 9:30 a.m. – noon   

The purpose of this training is to show authorized users how to submit prior approvals (PAs) electronically via NCTracks. The prior approval functional area accepts PA data from provider-initiated information entry through the NCTracks web portal. This course will cover:

  • Submitting PA requests to help ensure compliance with Medicaid clinical coverage policy and medical necessity
  • Inquiring about PA requests to determine their status  

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 161 408 4266#
  3. Press the # key 
  4. Enter meeting passcode 776 581 5184#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1614084266?pwd=N0ZXRkdNTWdaSFRBQVU2SVkzNGVZUT09

 

Submitting an Institutional Claim (Zoom)

Tuesday, Jan. 26, 2021, 1:00 p.m. - 4:00 p.m.  

This course will provide instructions for authorized users to submit institutional claims electronically in NCTracks. At the end of this training, authorized users will be able to:

  • Create an institutional claim via the NCTracks web portal 
  • Save a claim draft 
  • Submit a claim 
  • Search claim status 
  • Review claim status 
  • Copy a claim  
  • Void or replace a previous claim

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 160 231 8586#
  3. Press the # key 
  4. Enter meeting passcode 638 873 6935#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1602318586?pwd=QjlSQWgrcXlVT2RiQVp3Z3EvdzN4QT09

 

Prior Approval Medical (Zoom)

Thursday, Jan. 28, 2021, 9:30 a.m. - noon   

This course shows authorized users how to electronically submit, inquire about and void prior approvals for different kinds of medical services. At the end of this training, authorized users will be able to: 

  • Submit medical prior approval requests
  • Inquire about prior approvals
  • Void a prior approval

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 160 564 8679#
  3. Press the # key 
  4. Enter meeting passcode 924 617 7540#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1605648679?pwd=RGRMaEh2RktOVHZEZFpFSUlPZlBXZz09

 

Submitting a Professional Claim (Zoom)

Thursday, Jan. 28, 2021, 1:00 p.m. – 4:00 p.m.   

This course will show authorized users how to submit professional (CMS-1500/837P) claims using the NCTracks web portal. Authorized users will learn what they need to know to file a claim and how to easily navigate claims entry screens. At the end of this training, authorized users will be able to: 

  • Create an professional claim
  • Save a draft
  • Use the Claims Draft Search tool
  • Submit a claim 
  • View results of a claim submission
  • View claim status and create a claim copy
  • Resubmit a claim
  • Void a prior claim or create a replacement for a prior claim

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 161 060 8378#
  3. Press the # key 
  4. Enter meeting passcode 181 682 6550#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1610608378?pwd=bU9oRVE2Skh3U3NNOTd4cGJDcHVVZz09

 

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Log onto the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folder labeled ILTs: Remote via WebEx (although this is the sub-folder name, please note that, as previously mentioned, courses will now be conducted via Zoom and not WebEx).

Refer to the Provider User Guides & Training page of the public provider portal for specific instructions on how to use SkillPort. The Provider Training Tool Kits page also includes a quick reference regarding Java, which is required for the use of SkillPort.