June 2021 Provider Training Now Available

Registration is open for the June 2021 instructor-led provider training courses listed below. Slots are limited. NCTracks Zoom courses can be attended remotely from any location with a computer and internet connection. Please note that as of Jan. 1, 2021, training will be conducted through Zoom; individualized meeting information has been created for each course. Please see the Training Enrollment Instructions section below for registration details.

 

Prior Approval Medical (Zoom) 

Tuesday, June 1, 2021, 9:30 a.m. - Noon.   

This course shows authorized users how to electronically submit, inquire about and void prior approvals for different kinds of medical services. At the end of this training, authorized users will be able to: 

  • Submit medical prior approval requests
  • Inquire about prior approvals
  • Void a prior approval

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID  160 437 6539 #
  3. Press the # key 
  4. Enter meeting passcode 9041279374 #
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1604376539?pwd=RmRjbERFemRVVWR6K1dteElMVUVoQT09
  • Providers may choose to use the computer audio instead of dialing in

 

Submitting a Professional Claim (Zoom)

Tuesday, June 1, 2021, 1:00 p.m. - 4:00 p.m.   

This course will show authorized users how to submit professional (CMS-1500/837P) claims using the NCTracks web portal. The user will learn what they need to know to file a claim and how to easily navigate the claims entry screens. At the end of this training, authorized users will be able to: 

  • Create a professional claim via the NCTracks web portal
  • Save a draft
  • Use the claims draft search
  • Submit a claim 
  • View results of a claim submission
  • Claim status and claim copy
  • Resubmit a claim
  • Void prior claim or replace prior claims

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 161 317 0790 #
  3. Press the # key 
  4. Enter meeting passcode 3253517595 #
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1613170790?pwd=TG5JYUh2UzJncmw3aXF2NDhWKzNOZz09
  • Providers may choose to use the computer audio instead of dialing in

 

Prior Approval Institutional (Zoom)

Wednesday, June 2, 2021, 9:30 a.m. – Noon  

The purpose of this training is to show authorized users how to submit Prior Approvals electronically via NCTracks. The Prior Approval functional area accepts PA data from provider-initiated information entry through the NCTracks web portal. This course will cover:

  • Submitting Prior Approval requests, to help ensure compliance with Medicaid clinical coverage policy and medical necessity.
  • Inquiring about Prior Approval requests to determine their status.

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 161 771 1116 #
  3. Press the # key 
  4. Enter meeting passcode 8241145811 #
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1617711116?pwd=aGRjazdoaHNFQWFsUGJ0RDBSZWdDUT09   
  • Providers may choose to use the computer audio instead of dialing in

 

Submitting an Institutional Claim (Zoom)

Wednesday, June 2, 2021, 1:00 p.m. – 4:00 p.m.   

This course will provide instructions for authorized users to submit institutional claims electronically in NCTracks. At the end of this training, the authorized user will be able to:

  • Create an institutional claim via the NCTracks web portal
  • Save a claim draft
  • Submit a claim
  • Search claim status
  • Review claim status
  • Copy a claim 
  • Void or replace a previous claim

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 160 424 6228 #
  3. Press the # key 
  4. Enter meeting passcode 6417347349 #
  5. https://gdit.zoomgov.com/j/1604246228?pwd=OE9PcnNLRDhrR0xGOTd4MThpWmtiZz09
  • Providers may choose to use the computer audio instead of dialing in

 

Prior Approval Institutional (Zoom)

Monday, June 7, 2021, 9:30 a.m. – Noon 

The purpose of this training is to show authorized users how to submit Prior Approvals electronically via NCTracks. The Prior Approval functional area accepts PA data from provider-initiated information entry through the NCTracks web portal. This course will cover:

  • Submitting Prior Approval requests, to help ensure compliance with Medicaid clinical coverage policy and medical necessity.
  • Inquiring about Prior Approval requests to determine their status.

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 161 894 6574#
  3. Press the # key 
  4. Enter meeting passcode 5538511060#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1618946574?pwd=d2c1MUtSL3ZaL3RNdFRmT2RNVWYyUT09
  • Providers may choose to use the computer audio instead of dialing in

 

Submitting an Institutional Claim (Zoom)

Monday, June 7, 2021, 1:00 p.m. – 4:00 p.m.   

This course will provide instructions for authorized users to submit institutional claims electronically in NCTracks. At the end of this training, the authorized user will be able to:

  • Create an institutional claim via the NCTracks web portal
  • Save a claim draft
  • Submit a claim
  • Search claim status
  • Review claim status
  • Copy a claim 
  • Void or replace a previous claim

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 160 933 9652#
  3. Press the # key 
  4. Enter meeting passcode 9300292850 #
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1609339652?pwd=RFVaVGwyYkJhd0dCUVVMNDRuNjB4dz09
  • Providers may choose to use the computer audio instead of dialing in

 

New Office Administrator (Zoom)

Wednesday, June 9, 2021, 10:00 a.m. – Noon  

This course describes the process for changing the current Office Administrator (OA) to a new Office Administrator for an Individual Provider or Organization with a National Provider Identification (NPI) number or Atypical Provider. At the completion of training, you will be able to:

  • Update the Office Administrator for an
  •  Individual Provider
  •  Organization
  • Upgrade existing Users to
  •  Managing Relationships

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 161 241 8301#
  3. Press the # key 
  4. Enter meeting passcode 8147236458#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1612418301?pwd=SXRZV3gwYSt5QVQ0TFFOdkZCVnlOUT09
  • Providers may choose to use the computer audio instead of dialing in

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Log onto the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folder labeled ILTs: Remote via WebEx (although this is the sub-folder name, please note that, as previously mentioned, courses will now be conducted via Zoom and not WebEx).

Refer to the Provider User Guides & Training page of the public provider portal for specific instructions on how to use SkillPort. The Provider Training Tool Kits page also includes a quick reference regarding Java, which is required for the use of SkillPort.