Current as of March 25, 2021 March 2021 Provider Training Now Available

Registration is open for the March 2021 instructor-led provider training courses listed below. Slots are limited. NCTracks Zoom courses can be attended remotely from any location with a computer and internet connection. Please note that as of Jan. 1, 2021, training will be conducted through Zoom; individualized meeting information has been created for each course. Please see the Training Enrollment Instructions section below for registration details.

 

Provider Re-Credentialing/Re-Verification Refresher (Zoom)

Monday, March 22, 2021, 10:00 a.m. – 11:30 a.m.   

This course serves as a refresher for the steps taken by the provider to re-verify credentials and qualifications through NCTracks. At the end of this training, authorized users will be able to:

  • Explain why provider re-verification is requested and what the process entails
  • Complete the re-verification process in NCTracks
  • Update owners and managing relationships if necessary while completing the re-verification application process

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 160 117 9286#
  3. Press the # key
  4. Enter meeting passcode 6175526570#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1601179286?pwd=OXMzMlg2M3p5Y3E3aXJkbE1BRGU
  • Providers may choose to use the computer audio instead of dialing in

 

 

Prior Approval Pharmacy (Zoom)

Tuesday, March 22, 2021, 9:30 a.m. – 12:00 p.m.   

This course will cover submitting pharmacy prior approval (PA) requests to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It will also cover prior approval inquiry to check on the status of a pharmacy PA request.

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 160 308 3797#
  3. Press the # key
  4. Enter meeting passcode 2565229965#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1603083797?pwd=UDZzb2FxZXFFTHFGTXZlY2pQVHdyUT09
  • Providers may choose to use the computer audio instead of dialing in

 

 

New Office Administrator (Zoom)

Tuesday, March 22, 2021, 1:00 p.m. – 2:30 p.m.   

This course shows authorized users the process for changing the current office administrator (OA) to a new office administrator for an individual provider or organization with a National Provider Identification (NPI) number or Atypical Provider. At the completion of training, authorized users will be able to:

  • Update the office administrator for an individual provider or organization
  • Upgrade existing users to managing relationships

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 160 131 3612#
  3. Press the # key
  4. Enter meeting passcode 8541741622#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1601313612?pwd=aDRHQXJubUVwQ3ZkY2RIbnMyV1JGUT09
  • Providers may choose to use the computer audio instead of dialing in

 

 

Provider Re-Credentialing/Re-Verification Refresher (Zoom)

Wednesday, March 24, 2021, 1:00 p.m. – 2:30 p.m.   

This course serves as a refresher for the steps taken by the provider to re-verify credentials and qualifications through NCTracks. At the end of the training, authorized users will be able to:

  • Explain why provider re-verification is requested and what the process entails
  • Complete the re-verification process in NCTracks
  • Update owners and managing relationships if necessary while completing the re-verification application process

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 161 843 4631#
  3. Press the # key
  4. Enter meeting passcode 2134267461#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1618434631?pwd=UXQ5VDNEd2hLU3JDN1J4Z0dTK1dJUT09
  • Providers may choose to use the computer audio instead of dialing in

 

 

Prior Approval Institutional (Zoom)     

Thursday, March 25, 2021, 9:30 a.m. – 12:00 p.m.   

The purpose of this training is to show authorized users how to submit prior approvals (PAs) electronically via NCTracks. The prior approval functional area accepts PA data from provider-initiated information entry through the NCTracks web portal. This course will cover:

  • Submitting prior approval requests to help ensure compliance with Medicaid clinical coverage policy and medical necessity
  • Inquiring about prior approval requests to determine status

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 160 719 1584#
  3. Press the # key 
  4. Enter meeting passcode 7167513687#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1607191584?pwd=ZXZZMUlaTndnWWJFdnQ4NytTMGhkUT09
  • Providers may choose to use the computer audio instead of dialing in

 

Provider Web Portal Applications (WebEx)

Friday, March 26, 1:00 p.m. - 4:00 p.m.   

This course will guide the authorized user through an overview of the enrollment, re-enrollment, re-verification, abbreviated manage change request, manage change request (MCR), maintain eligibility and fingerprinting required application processes. At the end of the training, authorized users will be able to:

  • Understand the provider enrollment application process
  • Navigate to the NCTracks Provider Portal and understand how to complete the following provider enrollment application processes:
  • Provider enrollment
  • Out-of-State (OOS) enrollment
  • Ordering, Prescribing and Referring (OPR) Lite enrollment
  • Re-enrollment
  • Re-verification
  • Abbreviated manage change request
  • Manage change request (MCR) 
  • Maintain eligibility
  • Fingerprinting required application

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 160 325 3103#
  3. Press the # key 
  4. Enter meeting passcode 0305298795#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1603253103?pwd=cjBlbi9BUlowQVpENDAxYWMra0kvdz09
  • Providers may choose to use the computer audio instead of dialing in

 

 

Prior Approval Medical (WebEx) 

Monday, March 29, 2021, 9:30 a.m. - 12:00 p.m.   

This course shows authorized users how to electronically submit, inquire about and void prior approvals for different kinds of medical services. At the end of this training, authorized users will be able to: 

  • Submit medical prior approval requests
  • Inquire about prior approvals
  • Void a prior approval

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter Meeting ID 161 960 4511#
  3. Press the # key 
  4. Enter meeting passcode 1620031481#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1619604511?pwd=bWJuT3JENFMxWUtqNEcxbVdVWHVmUT09
  • Providers may choose to use the computer audio instead of dialing in

 

 

Submitting a Professional Claim (WebEx)

Monday, March 29, 2021, 1:00 p.m. – 4:00 p.m.   

This course will show authorized users how to submit professional (CMS-1500/837P) claims using the NCTracks web portal. The authorized user will learn how to file a claim and how to easily navigate the claims entry screens. At the end of this training, authorized users will be able to: 

  • Create a professional claim via NCTracks web portal
  • Save a draft
  • Use the claims draft search
  • Submit a claim 
  • View results of a claim submission
  • Claim status and claim copy
  • Resubmit a claim
  • Void prior claim or replace prior claims

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 161 119 7582#
  3. Press the # key 
  4. Enter meeting passcode 5332517558#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1611197582?pwd=dFQwMUNJY1VYRnVOY2ljSlpjL0JMUT09
  • Providers may choose to use the computer audio instead of dialing in

 

 

Prior Approval Dental/Ortho (Zoom) 

Tuesday, March 30, 2021, 9:30 a.m. - 12:00 p.m.   

This course shows authorized users how to electronically submit, inquire about and void prior approvals for different kinds of medical services. At the end of this training, authorized users will be able to: 

  • Submit medical prior approval requests
  • Inquire about prior approvals
  • Void a prior approval

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 160 704 9643#
  3. Press the # key 
  4. Enter meeting passcode 5802307120#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1607049643?pwd=Lytwc0NRb3RhQmFQbUllejJiZ0VGdz09
  • Providers may choose to use the computer audio instead of dialing in

 

 

Submitting a Dental/Ortho Claim (Zoom)

Tuesday, March 30, 2021, 1:00 p.m. – 4:00 p.m.   

This course will show authorized users how to submit dental/orthodontic claims using the NCTracks web portal. Authorized users will learn what to file a claim and how to easily navigate the claims entry screens. At the end of this training, authorized users will be able to: 

  • Create a dental claim via the NCTracks web portal
  • Save a claim draft
  • Submit a claim
  • Search claim status
  • Review claim status
  • Copy a claim
  • Void a previous claim
  • Replace a previous claim

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 161 742 4212#
  3. Press the # key 
  4. Enter meeting passcode 6205137222#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1617424212?pwd=OGVXUmNQbUQ3VTlJcDhkUFJNZ24yUT09
  • Providers may choose to use the computer audio instead of dialing in

 

 

Prior Approval Institutional (WebEx)     

Wednesday, March 31, 2021, 9:30 a.m. – 12:00 p.m.   

The purpose of this training is to show authorized users how to submit prior approvals (PAs) electronically via NCTracks. The prior approval functional area accepts PA data from provider-initiated information entry through the NCTracks web portal. This course will cover:

  • Submitting prior approval requests to help ensure compliance with Medicaid clinical coverage policy and medical necessity
  • Inquiring about prior approval requests to determine status

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 160 520 6706#
  3. Press the # key 
  4. Enter meeting passcode 7767267757#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1605206706?pwd=ZHFZbDhBSnJsOWxPaUFwQzBBeENyUT09
  • Providers may choose to use the computer audio instead of dialing in

 

 

Submitting an Institutional Claim (Zoom)

Wednesday, March 31, 2021, 1:00 p.m. - 4:00 p.m.  

This course will provide instructions for authorized users to submit institutional claims electronically in NCTracks. At the end of this training, the authorized user will be able to:

  • Create an institutional claim via the NCTracks web portal 
  • Save a claim draft 
  • Submit a claim 
  • Search claim status 
  • Review claim status 
  • Copy a claim  
  • Void or replace a previous claim

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter Meeting ID 160 670 6545#
  3. Press the # key 
  4. Enter meeting passcode 0383431395#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1606706545?pwd=cFlTL3J4UXR6Qm9OUFVsbzI5d3UxQT09
  • Providers may choose to use the computer audio instead of dialing in

 

 

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Log onto the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folder labeled ILTs: Remote via WebEx (although this is the sub-folder name, please note that, as previously mentioned, courses will now be conducted via Zoom and not WebEx).

Refer to the Provider User Guides & Training page of the public provider portal for specific instructions on how to use SkillPort. The Provider Training Tool Kits page also includes a quick reference regarding Java, which is required for the use of SkillPort.