May 2021 Provider Training Now Available

Registration is open for the May 2021 instructor-led provider training courses listed below. Slots are limited. NCTracks Zoom courses can be attended remotely from any location with a computer and internet connection. Please note that as of Jan. 1, 2021, training will be conducted through Zoom; individualized meeting information has been created for each course. Please see the Training Enrollment Instructions section below for registration details. 

 

Prior Approval Pharmacy (Zoom)

Monday, May 3, 2021, 9:30 a.m. - noon   

This course will cover submitting pharmacy prior approval (PA) requests to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It will also cover prior approval inquiry to check on the status of a pharmacy PA request.

 

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 161 209 6484#
  3. Press the # key 
  4. Enter meeting passcode 0009538452#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1612096484?pwd=cStNMy9wYUlRbnczdEMvWTJJdkh5dz09
  • Providers may choose to use the computer audio instead of dialing in

 

Provider Web Portal Applications (Zoom)

Monday, May 3, 2021, 1:00 p.m. – 4:00 p.m.   

This course will guide authorized users through an overview of the enrollment, re-enrollment, re-verification, abbreviated manage change request, manage change request (MCR), maintain eligibility and fingerprinting required application processes. At the end of the training, authorized users will be able to:

  • Understand the provider enrollment application process
  • Navigate to the NCTracks Provider Portal and understand how to complete the following provider enrollment application processes:
  • Provider enrollment
  • Out-of-State (OOS) enrollment
  • Ordering, Prescribing and Referring (OPR) Lite enrollment
  • Re-enrollment
  • Re-verification
  • Abbreviated manage change request
  • Manage change request (MCR)
  • Maintain eligibility
  • Fingerprinting required application

 

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 160 259 8438#
  3. Press the # key 
  4. Enter meeting passcode 5729525562#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1602598438?pwd=V0hhYlphdUVrdGRpUi9rY0RZaElrZz09
  • Providers may choose to use the computer audio instead of dialing in

 

Prior Approval Institutional (Zoom)

Tuesday, May 4, 2021, 9:30 a.m. – noon   

The purpose of this training is to show authorized users how to submit prior approvals (Pas) electronically via NCTracks. The prior approval functional area accepts PA data from provider-initiated information entry through the NCTracks web portal. This course will cover:

  • Submitting PA requests to ensure compliance with Medicaid clinical coverage policy and medical necessity
  • Inquiring about PA requests to determine their status

 

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 161 808 4309#
  3. Press the # key 
  4. Enter meeting passcode 8907511330#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1618084309?pwd=aTBnMkJPc3RTM0dYdjlXV2NLZnFxUT09
  • Providers may choose to use the computer audio instead of dialing in

 

Submitting an Institutional Claim (Zoom)

Tuesday, May 4, 2021, 1:00 p.m. – 4:00 p.m.   

This course will provide instructions for authorized users to submit institutional claims electronically in NCTracks. At the end of this training, authorized users will be able to:

  • Create an institutional claim via the NCTracks web portal
  • Save a claim draft
  • Submit a claim
  • Search claim status
  • Review claim status
  • Copy a claim 
  • Void or replace a previous claim

 

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 160 120 4645#
  3. Press the # key 
  4. Enter meeting passcode 1653635381#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1601204645?pwd=bWYxZmdjTHVpMG5ZMHd4bXJMQTJZQT09
  • Providers may choose to use the computer audio instead of dialing in

 

Dental Helpful Hints (Zoom)

Wednesday, May 5, 2021, 9:00 a.m. – noon   

At the end of this training, authorized users will be able to:

  • Identify the three methods of prior approval (PA) submission
  • Identify how to upload documents when submitting a PA via NCTracks and how to upload documents to an existing prior approval
  • Identify the most common errors when completing the American Dental Association (ADA) form
  • Identify common errors that require additional information to be submitted for a PA
  • Identify common mistakes when submitting claims

 

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 161 290 4254#
  3. Press the # key 
  4. Enter meeting passcode 7642347314#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1612904254?pwd=NWRUczhjWWxMQ0N5a1I3Nm5tSzc1QT09
  • Providers may choose to use the computer audio instead of dialing in

 

Ortho Helpful Hints (Zoom)

Wednesday, May 5, 2021, 1:00 p.m. – 4:00 p.m.   

At the end of this training, authorized users will be able to:

  • Identify the three methods of prior approval (PA) submission
  • Identify how to upload documents when submitting prior approvals via NCTracks or to existing PAs
  • Identify the most common errors when completing the American Dental Association (ADA) form
  • Identify common errors that require additional information to be submitted for a PA
  • Request payment for orthodontic records
  • Submit PA for orthodontic treatment requiring orthognathic surgery
  • Use orthodontic PA attachment forms

 

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 161 895 4496#
  3. Press the # key 
  4. Enter meeting passcode 5832605697#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1618954496?pwd=dUcyNHduUnMxVXhnN2kwZExMMUdGdz09
  • Providers may choose to use the computer audio instead of dialing in

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Log onto the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folder labeled ILTs: Remote via WebEx (although this is the sub-folder name, please note that, as previously mentioned, courses will now be conducted via Zoom and not WebEx).

Refer to the Provider User Guides & Training page of the public provider portal for specific instructions on how to use SkillPort. The Provider Training Tool Kits page also includes a quick reference regarding Java, which is required for the use of SkillPort.