Updated as of July 18, 2022 July Provider Training Schedule Now Available

Registration is open for the July 2022 instructor-led provider training courses listed below. Slots are limited. NCTracks Zoom courses can be attended remotely from any location with a computer and internet connection. Please note that as of Jan. 1, 2021, training will be conducted through Zoom; individualized meeting information has been created for each course. Please see the Training Enrollment Instructions section below for registration details.  

Prior Approval Institutional 

Tuesday, July 19, 2022, 9:30 a.m. - 12:00 p.m.  

This course guides authorized users through the process of submitting prior approval (PA) requests and inquiring about the status of previously submitted requests to ensure nursing facilities maintain compliance with Medicaid clinical coverage policy and medical necessity. After completing this course, authorized users will be able to:

  • Submit PA requests 
  • Inquire about PA requests 

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

  1. Dial US Toll-Free: 833-568-8864
  2. Enter meeting ID: 161 1172 6096
  3. Press the # key 
  4. Enter meeting passcode: 3501323724
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/16111726096?pwd=TDBtc2xHbCtJNGlRUFVqTjNVR1Y5dz09

Providers may choose to use the computer audio instead of dialing in.

Submitting an Institutional Claim

Tuesday, July 19, 2022, 1:00 p.m. – 4:00 p.m.  

The NCTracks provider portal uses the NCID username and password to gain access to a secure online environment for submitting claims. This course guides users through the institutional claims process with an emphasis on Long-Term Care and secondary claims. After completing this course, authorized users will be able to:

  • Enter an institutional claim
  • Save a draft
  • Use the claims draft search tool
  • Submit a claim
  • View the results of a claim submission

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

  1. Dial US Toll-Free: 833-568-8864
  2. Enter meeting ID: 160 558 0525
  3. Press the # key 
  4. Enter meeting passcode: 2555919268
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1605580525?pwd=UDkzS1FMdEtIZ0tnbERBNzdUQ29idz09

Providers may choose to use the computer audio instead of dialing in.

Provider Web Portal Applications

Wednesday, July 20, 2022, 10:00 a.m. – 12:00 p.m.

This course guides authorized users through an overview of the enrollment, re-enrollment, re-verification, maintain eligibility and manage change request (MCR) application processes. Non-Emergency Medical Transportation Providers are encouraged to attend this training session. After completing this course, authorized users will be able to:

  • Understand the provider enrollment application processes
  • Navigate to the NCTracks provider portal and complete the following provider enrollment application processes:
    • Provider enrollment
    • MCR 
    • Re-enrollment
    • Re-verification
    • Maintain eligibility

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

  1. Dial US Toll-Free: 833-568-8864
  2. Enter meeting ID: 161 440 1499
  3. Press the # key
  4. Enter meeting passcode: 2764235211
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1614401499?pwd=UVF5bmpMaFVqcmxDMGdqcWUycEhUZz09

Providers may choose to use the computer audio instead of dialing in.

Prior Approvals: Dental and Orthodontic

Thursday, July 21, 2022, 9:30 a.m. – 12:00 p.m.

This course guides authorized users through the process of electronically submitting and inquiring about prior approval (PA) requests for dental and orthodontic procedures. After completing this course, authorized users will be able to:

  • Submit dental PA requests
  • Inquire about dental PA requests

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

  1. Dial US Toll-Free: 833-568-8864
  2. Enter meeting ID: 160 757 6303
  3. Press the # key
  4. Enter meeting passcode: 7092145628
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1607576303?pwd=ZmUwUXpabE1PSGJWTDczOWdDZk9pQT09

Providers may choose to use the computer audio instead of dialing in.

Submitting Dental and Orthodontic Claims

Thursday, July 21, 2022, 1:00 p.m. – 4:00 p.m. 

This course will guide authorized users through the process of submitting dental and orthodontic claims. At the end of this training, authorized users will be able to:

  • Create a dental claim via the NCTracks provider portal
  • Submit a dental claim
  • Save a draft claim
  • Use the claims draft search
  • Submit a claim
  • View the results of a claim submission

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

  1. Dial US Toll-Free: 833-568-8864
  2. Enter meeting ID: 160 133 4086
  3. Press the # key
  4. Enter meeting passcode: 5226693999
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1601334086?pwd=VkJsZGxnU0tYalVtWGhIdUVUMTVSUT09

Providers may choose to use the computer audio instead of dialing in.

Prior Approval Medical

Tuesday, July 26, 2022, 9:30 a.m. – 12:00 p.m.

This course guides authorized users through the process of electronically submitting and inquiring about prior approval (PA) for medical services. After completing this course, authorized users will be able to:

  • Submit PA requests electronically 
  • Conduct electronic inquiries about PA requests

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

  1. Dial US Toll-Free: 833-568-8864
  2. Enter meeting ID: 160 841 9356
  3. Press the # key
  4. Enter meeting passcode: 5544547448
  5. From an internet browser, enter the URL  https://gdit.zoomgov.com/j/1608419356?pwd=dDR5YXNEREt3eit1RFIzWXd4SFBtQT09

Providers may choose to use the computer audio instead of dialing in.

Submitting a Professional Claim

Tuesday, July 26, 2022, 1:00 p.m. – 4:00 p.m.

The NCTracks provider portal uses the NCID username and password to gain access to a secure online environment for submitting claims. This course will guide authorized users through the process of submitting a professional claim. At the end of training, authorized users will be able to:

  • Submit a professional claim
  • Save a draft
  • Use claims draft search
  • Submit a claim
  • View the results of a claim submission
  • Void and replace paid claims

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

  1. Dial US Toll-Free: 833-568-8864
  2. Enter meeting ID: 161 789 4619
  3. Press the # key
  4. Enter meeting passcode: 1287649911
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1617894619?pwd=bGNPNzRxaHFuTDBKeEFCcWViVUsvZz09

Providers may choose to use the computer audio instead of dialing in

New Office Administrator

Thursday July 28, 2022, 9:00 a.m. – 11:00 a.m.

This course guides authorized users through the process of changing the current office administrator (OA) to a new OA for an individual provider, organization with a National Provider Identification (NPI) number, or atypical provider. After completing this course, authorized users will be able to:

  • Update the OA for an individual provider, organization, or atypical provider
  • Upgrade existing users by managing relationships

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

  1. Dial US Toll-Free: 833-568-8864
  2. Enter meeting ID: 161 244 6877
  3. Press the # key
  4. Enter meeting passcode: 4592135688
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1612446877?pwd=eDAwampCT1RmVFNLT05TNEdMWGZDQT09

Providers may choose to use the computer audio instead of dialing in.

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Log onto the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folder labeled ILTs: Remote via WebEx (although this is the sub-folder name, please note that, as previously mentioned, courses will now be conducted via Zoom and not WebEx).

Refer to the Provider User Guides & Training page of the public provider portal for specific instructions on how to use SkillPort. The Provider Training Tool Kits page also includes a quick reference regarding Java, which is required for the use of SkillPort.