March 2022 Provider Training Now Available

Registration is open for the March 2022 instructor-led provider training courses listed below. Slots are limited. NCTracks Zoom courses can be attended remotely from any location with a computer and internet connection. Please note that as of Jan. 1, 2021, training will be conducted through Zoom; individualized meeting information has been created for each course. Please see the Training Enrollment Instructions section below for registration details.

 

Submitting a Professional Claim-NEMT

Tuesday, March 22, 2022, 1:00 p.m - 4:00 p.m.   

This course will review the process of submitting Non-Emergency Medical Transportation (NEMT) claims through NCTracks.

At the end of the training, authorized users will be able to:

  • Understand prior approval process
  • Understand claims terminology
  • Create a professional claim via NCTracks
  • Save a draft
  • Use claims draft search
  • Submit a claim
  • View results of a claim submission
  • Review claim status
  • Copy a claim
  • Resubmit a claim
  • Void prior claim or replace prior claims
  • Understand how to read remittance advice
  • Complete a prior authorization inquiry

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll-Free 833-568-8864
  2. Enter meeting ID 160 442 4093#
  3. Press the # key 
  4. Enter meeting passcode #7794895124
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1604424093?pwd=ZHA5RGV6bm84UVRFL3ZjZ281aVh4dz09

Providers may choose to use the computer audio instead of dialing in.

 

Provider Re-Credentialing/Re-verification

Wednesday, March 23, 2022, 1:00 p.m. – 4:00 p.m.   

This course serves as a refresher for the steps taken by the provider to complete the re-verification process through NCTracks. 

At the end of this training, authorized users will be able to:

  • Explain why provider re-verification is requested and what the process entails
  • Complete the re-verification process in NCTracks
  • Update owners and managing relationships if necessary while completing the re-verification application process

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll-Free 833-568-8864
  2. Enter meeting ID 160 568 2619#
  3. Press the # key 
  4. Enter meeting passcode 6851114715#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1605682619?pwd=QU5tU1YzaXVBRXBpVUNpcEY2WTZNZz09

Providers may choose to use the computer audio instead of dialing in.

 

Prior Approval Institutional (Zoom)

Thursday, March 24, 2022, 9:30 a.m. – 12:00 p.m.

This course will cover submitting prior approval requests with a focus on nursing facilities to help ensure compliance with Medicaid clinical coverage policy and medical necessity and inquiring about those requests to determine their status.

After completing this course, authorized users will be able to:

  • Submit prior approvals
  • Inquire about prior approvals

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions:

  1. Dial US Toll-Free 833-568-8864
  2. Enter meeting ID 161 577 4103#
  3. Press the # key
  4. Enter meeting passcode 0663178612#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1615774103?pwd=cWFxUE9Cay9kY1h3WFN1QVMrb0Fvdz09

Providers may choose to use the computer audio instead of dialing in.

 

Submitting an Institutional Claim

Thursday, March 24, 2022, 1:00 p.m. – 4:00 p.m.

This course teaches authorized users how to submit institutional claims using the NCTracks web portal.

At the end of this training, authorized users will be able to: 

  • Submit an institutional claim
  • Save a claim draft
  • Use claims draft search
  • View the results of a claim submission
  • Perform a claim status search

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions:

  1. Dial US Toll-Free 833-568-8864
  2. Enter meeting ID 160 522 0197#
  3. Press the # key
  4. Enter meeting passcode 5386647545#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1605220197?pwd=dFNQZzN2RVliOEJJNmxyN3dYMjc3dz09

Providers may choose to use the computer audio instead of dialing in.

 

 

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Log onto the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folder labeled ILTs: Remote via WebEx (although this is the sub-folder name, please note that, as previously mentioned, courses will now be conducted via Zoom and not WebEx).

 

Refer to the Provider User Guides & Training page of the public provider portal for specific instructions on how to use SkillPort. The Provider Training Tool Kits page also includes a quick reference regarding Java, which is required for the use of SkillPort.