May Provider Training Schedule Now Available

Registration is open for the May 2022 instructor-led provider training courses listed below. Slots are limited. NCTracks Zoom courses can be attended remotely from any location with a computer and internet connection. Please note that as of Jan. 1, 2021, training will be conducted through Zoom; individualized meeting information has been created for each course. Please see the Training Enrollment Instructions section below for registration details. 

 

Prior Approval Institutional

Tuesday, May 24, 2022, 9:30 a.m. - 12:00 p.m.  

This course shows authorized users how to electronically submit and inquire about prior approvals.  After completing this course, authorized users will be able to:

  • Submit prior approvals 
  • Conduct electronic inquiries about prior approvals

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session: 

  1. Dial US Toll-Free: 833-568-8864
  2. Enter meeting ID: 160 933 3507
  3. Press the # key 
  4. Enter meeting passcode: 160 933 3507
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1609333507?pwd=NkdzUHFaS25TeGd4aW1RdHI2d2tiZz09 

Providers may choose to use the computer audio instead of dialing in.

 

Submitting an Institutional Claim

Tuesday, May 24, 2022, 1:00 p.m. – 4:00 p.m.  

The NCTracks Provider Portal uses the NCID username and password to gain access to a secure online environment for submitting claims. This course will focus on how to submit an institutional claim. At the end of this training, authorized users will be able to: 

  • Indicate Time Limit Override request using the Delay Reason field on a claim
  • Explain the Delay Reason Code
  • Attach an Explanation of Benefits (EOB) document to a claim
  • Submit a claim

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session: 

  1. Dial US Toll-Free: 833-568-8864
  2. Enter meeting ID: 160 872 0959
  3. Press the # key 
  4. Enter meeting passcode: 1713304572
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1608720959?pwd=bzIxWHMvMUlpTHovU2JwbjZNUG9sZz09  

Providers may choose to use the computer audio instead of dialing in.

 

How to Add/Update Credentials for Providers

Wednesday, May 25, 2022, 9:30 a.m. – 12:00 p.m.

This course will show authorized users how to add or update credentials on a provider’s record in NCTracks, including accreditations, certifications and licensure. After completing this course, authorized users will be able to: 

  • Add/update accreditation
  • Add/update certification 
  • Add/update license 

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

  1. Dial US Toll-Free: 833-568-8864
  2. Enter meeting ID: 160 502 5866
  3. Press the # key
  4. Enter meeting passcode: 0067809265
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1605025866?pwd=cmFPR0FQLzJuVkVaOUk0VTFUaGdsQT09 

Providers may choose to use the computer audio instead of dialing in.

 

Provider Message Center Inbox

Wednesday, May 25, 2022, 1:00 p.m. – 4:00 p.m.

This course will guide authorized users in using the provider inbox within the Provider Message Center of NCTracks. At the end of this training, authorized users will be able to:  

  • Navigate within the Provider Message Center
  • Search for messages
  • Retrieve messages

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

  1. Dial US Toll-Free: 833-568-8864
  2. Enter meeting ID: 161 897 1961
  3. Press the # key
  4. Enter meeting passcode: 5619439460
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1618971961?pwd=VW9RLy83dGgwaXFwRzJNU2RnTzcwZz09 

Providers may choose to use the computer audio instead of dialing in.

 

 

Prior Approval Medical

Thursday, May 26, 2022, 9:30 a.m. – 12:00 p.m.

This course shows authorized users how to electronically submit and inquire about prior approvals for different kinds of medical services and drugs as well as how to submit managed care referrals and inquire about managed care referrals and overrides. At the end of this training, authorized users will be able to:  

  • Submit prior approvals and managed care referrals electronically
  • Conduct electronic inquiries about prior approvals and managed care referrals and overrides

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

  1. Dial US Toll-Free: 833-568-8864
  2. Enter meeting ID: 161 896 4577
  3. Press the # key
  4. Enter meeting passcode: 4768698637
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1618964577?pwd=WHZ1ZS9ucnExNkhnMldLYWxETXE3dz09 

Providers may choose to use the computer audio instead of dialing in.

 

Submitting a Professional Claim

Thursday, May 26, 2022, 1:00 p.m. – 4:00 p.m.

The NCTracks Provider Portal uses the NCID username and password to gain access to a secure online environment for submitting claims. This course will focus on how to submit a professional claim. At the end of this training, authorized users will be able to:  

  • Submit a professional claim
  • Save a draft
  • Use the claims draft search
  • Submit a claim 
  • View results of a claim submission

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

  1. Dial US Toll-Free: 833-568-8864
  2. Enter meeting ID: 161 235 4433
  3. Press the # key
  4. Enter meeting passcode: 4427300484
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1612354433?pwd=MEJZWTc3TmY4cVlWSkN6NjJFZCtDdz09 

Providers may choose to use the computer audio instead of dialing in.

 

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Log onto the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folder labeled ILTs: Remote via WebEx (although this is the sub-folder name, please note that, as previously mentioned, courses will now be conducted via Zoom and not WebEx).

Refer to the Provider User Guides & Training page of the public provider portal for specific instructions on how to use SkillPort. The Provider Training Tool Kits page also includes a quick reference regarding Java, which is required for the use of SkillPort.