November 2022 Provider Training Schedule Now Available

Registration is open for the November 2022 instructor-led provider training courses listed below. Slots are limited. NCTracks Zoom courses can be attended remotely from any location with a computer and internet connection. Please note that as of Jan. 1, 2021, training will be conducted through Zoom; individualized meeting information has been created for each course. Please see the Training Enrollment Instructions section below for registration details. 

OPR Provider Enrollment

Monday, Nov. 14, 2022, 1:00 p.m. – 3:00 p.m.

This course will guide the user through the process of submitting ordering, prescribing and referring (OPR) provider full and lite enrollment applications. At the end of this training, authorized users will be able to:  

  • Understand the differences between a full provider enrollment and an OPR lite provider enrollment
  • Submit an OPR lite application
  • Upgrade from an OPR lite provider to a fully enrolled provider via manage change request (MCR)
  • View results of a claim submission

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

1.    Dial US Toll-Free: 833-568-8864

2.    Enter meeting ID: 161 386 7714

3.    Press the # key

4.    Enter meeting passcode: 3798338270

5.    From an internet browser, enter the URL https://gdit.zoomgov.com/j/1613867714?pwd=THU1WWI5MGhhNjRuOHNXbU1OYU9ndz09

Providers may choose to use the computer audio instead of dialing in.

Dental Helpful Hints

Tuesday, Nov. 15, 2022, 9:00 a.m. – 12:00 p.m.

This course provides authorized users with the knowledge to utilize NC Tracks for the following processes and identifications:

  • Identify the three (3) methods of prior approval (PA) submission. 
  • Identify how to upload documents when submitting a PA request via NCTracks and how to upload documents to an existing PA request.
  • Identify the most common errors when completing the American Dental Association (ADA) form.
  • Identify common errors that require requests for PA additional information.
  • Identify the common mistakes when submitting claims.

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

1.    Dial US Toll-Free: 833-568-8864

2.    Enter meeting ID: 160 764 6066

3.    Press the # key

4.    Enter meeting passcode: 5900596745

5.    From an internet browser, enter the URL https://gdit.zoomgov.com/j/1607646066?pwd=dnVkeGQzRXRpOGNwSnJrMk5qQ1ZEdz09

Providers may choose to use the computer audio instead of dialing in.

Submitting a Professional Claim NEMT

Wednesday, Nov. 16, 2022, 9:30 a.m. – 12:00 p.m.  

This course will guide users through the process of submitting non-emergency medical transportation (NEMT) claims through NCTracks. At the end of training, authorized users will be able to:

  • Understand claims terminology
  • Understand the PA request Process
  • Create a professional claim via NCTracks
  • Save a draft
  • Use the claims draft search tool
  • Submit a claim
  • View results of a claim submission
  • Claim status and claim copy
  • Resubmit a claim
  • Void a prior claim or replacement prior claims
  • Understand how to read remittance advice
  • Complete a PA inquiry

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session: 

1.    Dial US Toll-Free: 833-568-8864

2.    Enter meeting ID: 160 855 1660

3.    Press the # key 

4.    Enter meeting passcode: 9739167665

5.    From an internet browser, enter the URL https://gdit.zoomgov.com/j/1614479535?pwd=TE13cFcyTGFva0d3alllM2xLeTRRQT09

Providers may choose to use the computer audio instead of dialing in.

Submitting a Professional Claim

Wednesday Nov. 16, 2022, 1:00 p.m. – 4:00 p.m.

The NCTracks Provider Portal uses your NCID username and password to gain access to a secure online environment for submitting claims. This course will focus on how to submit a professional claim. At the end of training, authorized users will be able to do the following:

  • Submitting a professional claim
  • Save a draft
  • Use claims draft search
  • Submit a claim
  • View results of a claim submission
  • Void and replace paid claims

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

1.    Dial US Toll-Free: 833-568-8864

2.    Enter meeting ID: 160 855 2567

3.    Press the # key

4.    Enter meeting passcode: 4662247181

5.    From an internet browser, enter the URL https://gdit.zoomgov.com/j/1612062824?pwd=UU5TZXNUUlBzWkJYZ0hRMVZvWFJlUT09

Providers may choose to use the computer audio instead of dialing in.

Prior Approval Medical

Thursday Nov. 17, 2022, 9:30 a.m. – 12:00 p.m.

This course shows authorized users how to electronically submit and inquire about prior approval (PA) requests for various medical services. After completing this course, authorized users will be able to:

  • Submit PA requests electronically
  • Conduct electronic inquiries about PA requests

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

1.    Dial US Toll-Free: 833-568-8864

2.    Enter meeting ID: 160 318

3.    Press the # key

4.    Enter meeting passcode: 7612244751

5.    From an internet browser, enter the URL https://gdit.zoomgov.com/j/1603180632?pwd=NWIwbnY0SjNSNXBrTEw2ZHFKcTc3dz09

Providers may choose to use the computer audio instead of dialing in.

Prior Approval Dental/Orthodontic

Tuesday, Nov. 29, 2022, 9:45 a.m. – 12:15 p.m.

This course shows authorized users how to electronically submit and inquire about prior approval requests for dental and orthodontic procedures. At the end of this training, authorized users will be able to:

  • Submit dental prior approvals requests
  • Inquire about dental prior approval requests

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

1.    Dial US Toll-Free: 833-568-8864

2.    Enter meeting ID: 160 764 6066

3.    Press the # key

4.    Enter meeting passcode: 5900596745

5.    From an internet browser, enter the URL https://gdit.zoomgov.com/j/1607646066?pwd=dnVkeGQzRXRpOGNwSnJrMk5qQ1ZEdz09

Providers may choose to use the computer audio instead of dialing in.

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Log onto the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folder labeled ILTs: Remote via WebEx (although this is the sub-folder name, please note that, as previously mentioned, courses will now be conducted via Zoom and not WebEx).

Refer to the Provider User Guides & Training page of the public provider portal for specific instructions on how to use SkillPort. The Provider Training Tool Kits page also includes a quick reference regarding Java, which is required for the use of SkillPort.