September Provider Training Schedule Now Available

Registration is open for the September 2022 instructor-led provider training courses listed below. Slots are limited. NCTracks Zoom courses can be attended remotely from any location with a computer and internet connection. Please note that as of Jan. 1, 2021, training will be conducted through Zoom; individualized meeting information has been created for each course. Please see the Training Enrollment Instructions section below for registration details.

How to Add/Update Credentials for Providers

Sept. 14, 2022, 9:00 a.m.-11:00 a.m. EDT

This course will show authorized users how to add or update credentials on a provider’s record in NCTracks, including accreditations, certifications and licensure. After completing this course, authorized users will be able to: 

  • Add/update accreditation
  • Add/update certification 
  • Add/update license 

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

  1. Dial US Toll-Free: 833-568-8864
  2. Enter meeting ID 160 788 6074
  3. Press the # key
  4. Enter meeting passcode: 8818405489
  5. From an internet browser, enter the URL 

https://gdit.zoomgov.com/j/1607886074?pwd=ay9idTVwN0twZnZWeEdjenlEcHZQQT09

Providers may choose to use the computer audio instead of dialing in.

 

Submitting an Institutional Claim

Sept. 15, 2022, 1:00 p.m. - 4:00 p.m. EDT

The NCTracks provider portal uses the NCID username and password to gain access to a secure online environment for submitting claims. This course guides users through the institutional claims process with an emphasis on Long-Term Care and secondary claims. After completing this course, authorized users will be able to: 

  • Enter an institutional claim 
  • Save a draft 
  • Use the claims draft search tool 
  • Submit a claim 
  • View the results of a claim submission

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

  1. Dial US Toll-Free: 833-568-8864
  2. Enter meeting ID 161 741 1844
  3. Press the # key
  4. Enter meeting passcode: 7748537995
  5. From an internet browser, enter the URL 

https://gdit.zoomgov.com/j/1617411844?pwd=Z041MmNxUXhPZHJxdkI0UGFqdHlQQT09

Providers may choose to use the computer audio instead of dialing in.

 

New Office Administrator

Sept. 21, 2022, 9:00 a.m. - 11:00 a.m. EDT

This course shows authorized users the process for changing the current office administrator (OA) to a new OA for an individual provider, organization with a National Provider Identification (NPI) number, or atypical provider. After the completion of training, authorized users will be able to:

  • Update the OA for an individual provider, organization, or atypical provider
  • Upgrade existing users to managing relationships

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

  1. Dial US Toll-Free: 833-568-8864
  2. Enter meeting ID 160 742 5710
  3. Press the # key
  4. Enter meeting passcode: 7506527961
  5. From an internet browser, enter the URL 

https://gdit.zoomgov.com/j/1607425710?pwd=Z2VMelNTZFNvZ3ROWEhSaVBoMEVFdz09

Providers may choose to use the computer audio instead of dialing in.

 

Ortho Helpful Hints FAO

Sept. 21, 2022, 1:00 p.m. - 3:00 p.m. EDT

After completing this training, authorized users will be able to:

  • Identify the three (3) methods of prior approval (PA) submission.
  • Identify how to upload documents when submitting PA requests via NCTracks or to existing PA requests.
  • Identify the most common errors when completing the American Dental Association form.
  • Identify common errors that require requests for PA additional information.
  • Identify how to request payment for orthodontic records.
  • Identify how to submit PA requests for orthodontic treatment requiring orthognathic surgery.
  • Identify how to use the Orthodontic PA attachment forms.

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

  1. Dial US Toll-Free: 833-568-8864
  2. Enter meeting ID 161 809 1267
  3. Press the # key
  4. Enter meeting passcode: 8466519752
  5. From an internet browser, enter the URL 

https://gdit.zoomgov.com/j/1618091267?pwd=SEZoMURVSUFnSmlaUm9nQS9WLzMzUT09

Providers may choose to use the computer audio instead of dialing in.

 

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Log onto the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folder labeled ILTs: Remote via WebEx (although this is the sub-folder name, please note that, as previously mentioned, courses will now be conducted via Zoom and not WebEx).

Refer to the Provider User Guides & Training page of the public provider portal for specific instructions on how to use SkillPort. The Provider Training Tool Kits page also includes a quick reference regarding Java, which is required for the use of SkillPort.