NCTracks Multi-Factor Authentication (MFA) Updates Coming Soon for Individual & Business Users

In accordance with the North Carolina Identity Management (NCID) Citizen Identity Project, NCTracks is changing the User Login process and implementing Multi-Factor Authentication (MFA) updates. Please complete the following steps to update your NCID profile by Sept. 6, 2024, in advance of the MFA updates:

These instructions are for Individual and Business users only, not Local and State Government users.

  1. Login to the MyNCID portal at https://myncid.nc.gov/ with your NCID Username and Password.
  2. You will see the Profile Information page upon successful login.
  3. Click on the MFA tab on your profile page.
  4. Click on the ADD ENROLLMENT button on the bottom right.
  5. A pop-up window will appear prompting you to choose an MFA method. Please note that office phone extensions are not supported.
  6. Follow the onscreen prompts to add your chosen MFA method.

For detailed instructions, including images of each step, refer to the NCID User Guide for MFA.

If you encounter issues during login or authentication, please contact the Department of Information Technology (DIT) helpdesk at 919-754-6000 or 800-722-3946.

For more information and training videos, visit the NCID Citizen Identity Project | NCDIT training page.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

24221-R-2670