NCTracks Login

Important Announcement

In accordance with the North Carolina Identity Management (NCID) Citizen Identity Project, NCTracks implemented Multi-Factor Authentication (MFA) updates to NCTracks Portal on Sept. 15, 2024.  This change has an updated User Login process.

If you are Individual & Business Users and you are NOT registered to MFA yet, please register now. For detailed instructions, including images of each step, refer to the NCID User Guide for MFA

Provider users who got provisioned/access to NCTracks Provider Portal before Sept. 15, 2024, and were not going through MFA will not be impacted at this time. MFA updates will be implemented through a phased approach. You will receive further communication when your MFA is to be updated.

 

If you encounter issues during login or authentication, please contact the Department of Information Technology (DIT) helpdesk at 919-754-6000 or 800-722-3946.

For more information and training videos, visit the NCID Citizen Identity Project | NCDIT training page.

If you are State & Local Government Users and you are NOT registered to MFA yet follow the steps below:

  1. Go to https://ncid.nc.gov/ and sign in using your NCID username and password, to ensure your NCID account is in good standing, before proceeding with next steps
  2. Check with your NCID Delegated Administrator, if you happen to have 2 or more NCID’s associated with one email address, your NCID Delegated Administrator will have to Archive the disabled NCIDs. The key requirement for your MFA Setup to work and log in successfully is to have one NCID associated with a unique email address.
  3. Clear all the browser cookies and log into NCTracks https://www.nctracks.nc.gov
  4. Sign in using your NCID username  
  5. Enter your State / County email address, if that does not work use your NCID username followed by @nc.gov (example: If your NCID username is jdoe1 you will enter jdoe1@nc.gov).
  6. Enter the NCID password
  7. You will be prompted to complete your MFA.
  8. Any future emails for issues , Always reference with these details to: NCTracks.MFA.Support@dhhs.nc.gov , with your active NCID, Email , Full Name and Screenshot(s) of the error
Current Enrolled Providers

Current Enrolled Providers

NCTracks registration for legacy medicaid providers

The NCTracks Web Portal contains information that is private and confidential.

Only users of legal age or with parental consent authorized by the North Carolina Medicaid Management Information Systems (NC MMIS) may utilize or access NCTracks Web Portal for approved purposes. Any unauthorized use, inappropriate use, or disclosure of this system or any information contained therein is prohibited and may result in revocation of access and/or legal action. If you are not an authorized individual, this private and confidential information is not intended for you. If you are not authorized to access this content, please click 'Cancel'.

NC MMIS retains the right to monitor, record, distribute, or review any user's electronic activity, files, data, or messages. Any evidence of illegal or actionable activity may be disclosed to law enforcement officials.

By continuing, you agree that you are authorized to access confidential eligibility, enrollment and other health insurance coverage information. Please read more in our Legal and Privacy Policy pages.

All users are required to have an NCID to log in to their secure area. An NCID does not grant access to all secure areas. Access to a specified secure area is allowed per the user access rights granted by NCDHHS (State users) or the provider's Office Administrator. Recipient NCIDs does not require additional rights to access Recipient portal.

To create/update NCID record, use the appropriate link as per your NCID type.

  • External Users (Provider or Recipient) click here 
  • State and Local Government employees (State or Fiscal Agent) click here