Contact Us

CSRA is responsible for this website and its content. Contact information is provided below. This form can be used to request training, request a site visit, report fraud and abuse, report a technical issue, or other questions. Select the type of contact using the Subject drop down box.

***Refrain from the use of Protected Health Information (PHI) or Personally Identifiable Information (PII) in the submitted form. Please phone or fax us instead if it is required to provide PHI or PII. ***

CSRA Call Center

CSRA, the fiscal agent for the NC Department of Health and Human Services, operates the NCTracks system. The CSRA Call Center is dedicated to assisting with inquiries regarding enrollment, claim status, recipient eligibility, and other information needed by providers to support their service to NC DHHS recipients. The CSRA Call Center hours of operation are 8:00 a.m. to 5:00 p.m., Monday through Friday, except for State approved holidays.

You may contact the CSRA Call Center as follows:

CSRA Call Center Toll Free Number 800-688-6696
CSRA Call Center Fax 855-710-1965
CSRA Call Center E-Mail Address
CSRA Mailing Address CSRA
PO Box 300009
Raleigh, NC 27622-8009
For certified / overnight mail only CSRA
[Name of CSRA Employee or Department]
2610 Wycliff Road
Suite 100
Raleigh, NC 27607-3073