Main Content

NCTracks NCTracks
Search
  • Page Zoom Help
  • English,
  • Español
Navigation
  • Home
  • Providers
  • Recipients
  • Operations
Sub-navigation
  • Getting Started With NCTracks
  • Provider Communication
  • Frequently Asked Questions
  • Currently Enrolled Provider (CEP) Registration
  • Claims
  • ICD-10
  • Prior Approval
  • Provider Enrollment
  • Provider Re-credentialing/Re-verification
  • Provider Policies, Manuals, Guidelines and Forms
  • Provider User Guides & Training
  • Dental Services
  • Pharmacy Services
  • Pharmacy Claim Service Limits
  • Trading Partner Information
  • Office Administrator (OA) Change Process
  • New Medicare Card Project (formerly SSNRI)
  • June 2018 HIEA Update
Enrolled Practitioner Search

Enrolled Practitioner Search

Look up providers enrolled in NC Medicaid and Health Choiceread on Enrolled Practitioner Search

Provider Enrollment

Provider Enrollment

Enroll now to provide Medicaid services in North Carolina!read on Provider Enrollment

Pharmacy Services

Pharmacy Services

Learn more about Prior Approval for North Carolina prescriptionsread on Pharmacy Services

You are here:
  1. Home
  2. Providers

Providers

link.zoom

Providers of services from the Division of Mental Health/Developmental Disabilities/Substance Abuse Services should contact their LME/MCO to obtain information regarding eligibility, claims status and payment, etc.

Provider Announcements

  • New Medicaid Bulletins Available as of Jan. 12, 2021

    Jan 14, 2021 read on New Medicaid Bulletins Available as of Jan. 12, 2021

  • NCTracks Call Center Closed for Martin Luther King Jr. Holiday

    Jan 14, 2021 read on NCTracks Call Center Closed for Martin Luther King Jr. Holiday

  • Dec. Pharmacy Newsletter Now Available

    Jan 14, 2021 read on Dec. Pharmacy Newsletter Now Available

  • Two Jan. 2021 Provider Training Classes Cancelled

    Jan 12, 2021 read on Two Jan. 2021 Provider Training Classes Cancelled

  • OrthoCAD 3D Orthodontic Model Images to be Accepted as Prior Approval Attachments

    Jan 11, 2021 read on OrthoCAD 3D Orthodontic Model Images to be Accepted as Prior Approval Attachments

All Announcements

Opioid Criteria Educational Materials

  • Non-Opioid Alternatives (PDF, 276 KB)
  • NC Medicaid Opioid Safety - STOP Act Crosswalk (PDF, 319 KB)
  • FAQ on Naxolone Standing Order (PDF, 251 KB)
  • Provider Considerations for Tapering of Opioids (PDF, 221 KB)
  • Preferred Drug List Opioid Analgesics and Combination Therapy Daily MME (PDF, 389 KB)
  • General Provider Pharmacy Cover Letter - STOP Act (PDF, 137 KB)
  • Governor's Institute Opioid Use and Misuse Website
  • Pharmacy PA for Opioid Analgesics Job Aid (PDF, 2619 KB)
NCTracks Secure Portal

NCTracks Secure Portal

Access the secure NCTracks Portal

Password Help

Quick Links

  • NCTracks Issues List (XLSX, 56 KB)
  • NCTracks Contact Information (PDF, 567 KB)
  • 2020 NCTracks Checkwrite Schedule - DHB (PDF, 308 KB)
  • 2020 NCTracks Checkwrite Schedule - DMH, DPH, and ORH (PDF, 311 KB)
  • 2021 Checkwrite Schedule - DMH/DPH/ORH (PDF, 359 KB)
  • 2021 Checkwrite Schedule - DHB (PDF, 356 KB)
  • NCTracks User Access Setup (PDF, 2781 KB)
  • Cover Sheet for Claim Attachments (DOCX, 137 KB)
  • AVRS Features Job Aid (PDF, 60 KB)
  • NCTracks Back to Basics (PDF, 240 KB)
  • NCTracks Glossary of Terms
  • FAQs re Enrollment of Attending, Rendering, Ordering, Prescribing, and Referring Providers
  • Drug Search Page

State Agencies

  • Department of Health and Human Services
  • Division of Health Service Regulation
  • Division of Health Benefits
  • Division of Mental Health, Developmental Disabilities, and Substance Abuse Services
  • Division of Public Health
  • Office of Rural Health
    • About
    • Legal
    • Privacy
    • Accessibility
    • Contact Us
    • Site Map
    • System Requirements
    • Report Fraud
    • North Carolina Department of Health and Human Services
    • State of North Carolina
    • CSRA