Attention: Optical Providers Errors in Submitting PA Requests for Visual Aids

Providers are reminded to enter information carefully and accurately when submitting prior approval (PA) requests for visual aids in the NCTracks Provider Portal. The majority of these requests are auto approved and transmitted to Nash Optical the same day. If a request has been submitted in error or with errors entered, there is no way for the provider to void the request. Many providers call the CSC Call Center and submit tickets to correct these errors. Unfortunately, in many cases, the glasses have already been fabricated.

If an error has been made when submitting a Visual Aids PA request,
1. Call Nash Optical at 1-888-388-1353 to stop the order,
2. Call the CSC Call Center at 1-800-688-6696 and request an escalated ticket to void the PA request, which will be forwarded to the PA functional area,
3. Watch for the incorrect request to be placed in void status in your PA Request Status in the NCTracks Provider Portal, and
4. Then resubmit the request correctly.