A Message from NCTracks on Behalf of NC Medicaid Issue with NC Medicaid Direct Eligibility

There is a reported issue that may affect NC Medicaid Direct members.  

Approximately 10,000 current NC Medicaid Direct members may not show current eligibility in the NCTracks system from Friday, Feb. 3, 2023 around noon. The issue is expected to be resolved on Sunday, Feb. 5, 2023. This may impact members receiving pharmacy Point of Sale (POS) services and behavioral and physical health services during this time frame.

Medicaid asks all pharmacies and providers to do everything possible to prevent this issue from impacting member care. Medications and services should be provided for Medicaid members with a Medicaid card.  

DHHS will provide communication when this problem is resolved and when to reprocess any denied claims impacted by this issue.