Nationwide Change Healthcare Cyberattack Update

Please be aware that the ongoing network interruption with Change Healthcare related to cybersecurity and its resulting decision to disconnect its systems while it resolves the issue, may impact all types of providers. Many NC Medicaid providers connect with Change Healthcare through other organizations and should take appropriate measures to protect their own systems from security breaches. We are watching this situation very closely and will continue to monitor it to ensure operational security.

NC Medicaid is focused on ensuring access to care for our beneficiaries and once electronic claims submission functionality resumes, NCTracks will process all claims received as quickly as possible within agreed-upon timelines.

We encourage providers to continue to provide care to their patients during the system outage.

For information about selecting a Trading Partner in NCTracks refer to the “How to Select a Billing Agent and Other Claims Submission Options in NCTracks” job aid under Provider Record Maintenance on the Provider User Guides and Fact Sheets page.

A list of NCTracks Trading Partners can be found on the Trading Partner Information page in NCTracks.

Please contact the NCTracks Call Center at 800-688-6696 with any questions.