Update to NCTracks: Re-verification Terminations Will Now Extend to the Division of Mental Health, Developmental Disabilities and Substance Use Services Health Plans

Currently, if a provider does not complete the re-verification process, or the re-verification application is denied due to a negative background finding, failure to complete fingerprinting, bad data, or expired credentials (license/accreditation/certification per the Provider Permission Matrix), only the provider’s non-Division of Mental Health, Developmental Disabilities and Substance Use Services (DMH/DD/SUS) health plans terminate.

Effective May 19, 2024, an update to NCTracks will be made to the re-verification process. If a provider’s Medicaid health plan is terminated during the re-verification process, their DMH/DD/SUS health plans will also terminate:

Providers will be required to submit a re-enrollment application to continue to render services to NC Medicaid or State-funded beneficiaries.

More information about the re-verification process and links to training documents can be found on the Provider Re-Credentialing/Re-verification page.