A Message from NCTracks on Behalf of NC Medicaid NC Medicaid Temporary Winter Storm Flexibilities

Effective January 23–26, 2026 (unless otherwise extended by NCDHHS)

Governor Josh Stein issued Executive Order No. 31 on Jan. 21, 2026, declaring a State of Emergency in anticipation of a severe winter storm. NC Medicaid is implementing temporary flexibilities to ensure beneficiaries have uninterrupted access to care. These apply to NC Medicaid Direct and NC Medicaid Managed Care.

Temporary Flexibilities Include:

• Early Prescription Refills – Beneficiaries may obtain early refills to prevent medication access disruptions.
• CAP/C and CAP/DA Emergency Planning – Case management entities must assist beneficiaries in activating emergency plans, updating severe weather kits, and completing Disaster Wellness reports in eCAP.

For full details, including plan contacts and guidance, refer to the full bulletin: NC Medicaid Temporary Flexibilities Due to Expected January Winter Storm