Provider Training Classes for June 13 Postponed to July

Due to a server issue, all provider training classes scheduled for today, June 13, 2023 have been postponed to July. Please see updated schedule below: 

 

Submitting a Professional Claim NEMT

Wednesday, July 12, 2023, 1:00 p.m.- 3:00 p.m.

This course will review the process of submitting Non-Emergency Medical Transportation (NEMT) claims through NCTracks. At the end of training, users will be able to:

  • Understand the prior approval (PA) Process
  • Understand claims terminology
  • Create a professional claim via NCTracks
  • Save a draft
  • Use claims draft search
  • Submit a claim
  • View results of a claim submission
  • Claim status and claim copy
  • Resubmit a claim
  • Void prior claim or replacement prior claims
  • Understand how to read a remittance advice (RA)
  • PA Inquiry

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session: 

1.   Dial US Toll-Free: 833-568-8864

2.   Enter meeting ID: 161 942 9793

3.   Press the # key 

4.   Enter meeting passcode: 0205105217

5.   From an internet browser, enter the URL https://gdit.zoomgov.com/j/1619429793?pwd=cGVBa0VGanJVZzdndGJxNU9HRkxQUT09

Providers may choose to use the computer audio instead of dialing in.

 

Submitting a Professional Claim

Wednesday, July 19, 2023 1:00 p.m.- 3:00 p.m.

This course will focus on how to submit a professional claim. At the end of training, an authorized user will be able to do the following:

  • Submit a professional claim
  • Save a draft
  • Use claims draft search
  • View results of a claim submission
  • Void and Replace paid claims

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session: 

1.   Dial US Toll-Free: 833-568-8864

2.   Enter meeting ID: 161 581 0824

3.   Press the # key 

4.   Enter meeting passcode: 8803505951

5.   From an internet browser, enter the URL https://gdit.zoomgov.com/j/1615810824?pwd=ay8vMTVnSFRtdUtjT01QYjZNdDVWdz09

Providers may choose to use the computer audio instead of dialing in.

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Log onto the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folder labeled ILTs: Remote via WebEx (although this is the sub-folder name, please note that, as previously mentioned, courses will now be conducted via Zoom and not WebEx).

Refer to the Provider User Guides & Training page of the public provider portal for specific instructions on how to use SkillPort. The Provider Training Tool Kits page also includes a quick reference regarding Java, which is required for the use of SkillPort.