Call Center and Checkwrite Schedule for Juneteenth Independence Day 2024

Both the NCTracks Call Center and Pharmacy Prior Approval Unit will be open regular hours on Wednesday, June 19, 2024.

Due to the federal holiday the posting and availability of funds to provider bank accounts will depend on the provider's financial institution. Bank of America customers should see their payments in their accounts on the day that the EFT is processed, which will be Thursday (6/20/2024). Providers who bank at other financial institutions should see payments the business day following the date that the EFT is processed, which will be Friday (6/21/2024) afternoon. (Some may post sooner.)

The 2024 checkwrite schedules can be found under Quick Links on the NCTracks Provider Portal home page.