August Provider Training Schedule Now Available

Registration is open for the August 2022 instructor-led provider training courses listed below. Slots are limited. NCTracks Zoom courses can be attended remotely from any location with a computer and internet connection. Please note that as of Jan. 1, 2021, training will be conducted through Zoom; individualized meeting information has been created for each course. Please see the Training Enrollment Instructions section below for registration details. 

Submitting a Professional Claim

Tuesday, Aug. 16, 2022, 9:30 a.m. - 12:00 p.m.  

This course will guide users through the process of submitting a professional claim. At the end of training, authorized users will be able to:

  • Save a draft
  • Use claims draft search
  • Submit a claim 
  • View the results of a claim submission

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session: 

  1. Dial US Toll-Free: 833-568-8864
  2. Enter meeting ID: 160 421 7948
  3. Press the # key 
  4. Enter meeting passcode: 3788537152
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1604217948?pwd=T0l1YWhlYUtHaVcvalhrY0lJc3ZJQT09

Providers may choose to use the computer audio instead of dialing in.

Provider Web Portal Applications

Thursday, Aug. 18, 2022, 1:00 p.m. – 4:00 p.m.

This course will guide authorized users through an overview of the enrollment, re-enrollment, re-verification, maintain eligibility and manage change request (MCR) application processes. Non-Emergency Medical Transportation Providers are encouraged to attend this training session. At the end of this training, authorized users will be able to:

  • Understand the provider enrollment application process 
  • Navigate to the NCTracks provider portal and understand how to complete the provider enrollment application processes:
    • Provider enrollment - MCR
    • Re-enrollment 
    • Re-verification 
    • Maintain eligibility

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

  1. Dial US Toll-Free: 833-568-8864
  2. Enter meeting ID: 160 983 2659
  3. Press the # key
  4. Enter meeting passcode: 7492209125
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1609832659?pwd=NEUyVHRlbVhDcllqbmsvbzFQdE1Cdz09

Providers may choose to use the computer audio instead of dialing in.

Provider Web Portal Applications

Tuesday, Aug. 23, 2022, 9:30 a.m. – 12:00 p.m.

This course will guide users through an overview of the enrollment, re-enrollment, re-verification, maintain eligibility and manage change request (MCR) application processes. Non-Emergency Medical Transportation Providers are encouraged to attend this training session. At the end of this training, authorized users will be able to:

  • Understand the provider enrollment application process 
  • Navigate to the NCTracks provider portal and understand how to complete the provider enrollment application processes:
    • Provider enrollment- MCR
    • Re-enrollment 
    • Re-verification 
    • Maintain eligibility

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

  1. Dial US Toll-Free: 833-568-8864
  2. Enter meeting ID: 160 755 8063
  3. Press the # key
  4. Enter meeting passcode: 0761616965
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1607558063?pwd=cVFHZkgrZVdrbkhNT2lwalFTUkxXZz09

Providers may choose to use the computer audio instead of dialing in. 

Provider Re-Credentialing/Re-Verification

Tuesday, Aug. 23, 2022, 1:00 p.m. – 2:30 p.m.

This course serves as a refresher for the steps taken by the provider to complete the re-verification process through NCTracks. At the end of training, authorized users will be able to: 

  • Explain why provider re-verification is requested and what the process entails
  • Complete the re-verification process in NCTracks
  • Update owners and managing relationships if necessary while completing the re-verification application process

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

  1. Dial US Toll-Free: 833-568-8864
  2. Enter meeting ID: 161 211 3503
  3. Press the # key
  4. Enter meeting passcode: 8355583375
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1612113503?pwd=aFk4MFljeVBkeHErbUF0bkJLbWpNZz09

Providers may choose to use the computer audio instead of dialing in.

Prior Approval Institutional 

Thursday, Aug. 25, 2022, 9:30 a.m. - 12:00 p.m.  

This course guides authorized users through the process of submitting prior approval (PA) requests and inquiring about the status of previously submitted requests to ensure nursing facilities maintain compliance with Medicaid clinical coverage policy and medical necessity. After completing this course, authorized users will be able to: 

  • Submit PA requests 
  • Inquire about PA requests 

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session: 

  1. Dial US Toll-Free: 833-568-8864
  2. Enter meeting ID: 160 731 3504
  3. Press the # key 
  4. Enter meeting passcode: 8228284928
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1607313504?pwd=SkJibFYrbEkrVWhFekxtc205cVBGUT09

Providers may choose to use the computer audio instead of dialing in.

Submitting an Institutional Claim

Thursday, Aug. 25, 2022, 1:00 p.m. – 4:00 p.m.  

The NCTracks provider portal uses the NCID username and password to gain access to a secure online environment for submitting claims. This course guides users through the institutional claims process with an emphasis on Long-Term Care and secondary claims. After completing this course, authorized users will be able to: 

  • Enter an institutional claim 
  • Save a draft 
  • Use the claims draft search tool 
  • Submit a claim 
  • View the results of a claim submission

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session: 

  1. Dial US Toll-Free: 833-568-8864
  2. Enter meeting ID: 161 741 2139
  3. Press the # key 
  4. Enter meeting passcode: 4064037341
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1617412139?pwd=MmZ5T3NFR2k2cEowakhDRHhqemVYQT09

Providers may choose to use the computer audio instead of dialing in.

Submitting a Professional Claim NEMT

Monday, Aug. 29, 2022, 9:00 a.m. – 12:00 p.m.  

This course will guide users through the process of submitting Non-Emergency Medical Transportation (NEMT) claims through NCTracks. At the end of training, users will be able to: 

  • Understand claims terminology
  • Understand the PA Process 
  • Create a professional claim via NCTracks 
  • Save a draft 
  • Use the claims draft search tool
  • Submit a claim 
  • View results of a claim submission 
  • Claim status and claim copy 
  • Resubmit a claim 
  • Void a prior claim or replacement prior claims 
  • Understand how to read remittance advice 
  • Complete a PA inquiry

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session: 

  1. Dial US Toll-Free: 833-568-8864
  2. Enter meeting ID: 160 855 1660
  3. Press the # key 
  4. Enter meeting passcode: 9739167665
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1608551660?pwd=RzQ0aDZaLzN3VUVmQWtWbzRTb25TQT09

Providers may choose to use the computer audio instead of dialing in.

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Log onto the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folder labeled ILTs: Remote via WebEx (although this is the sub-folder name, please note that, as previously mentioned, courses will now be conducted via Zoom and not WebEx).

Refer to the Provider User Guides & Training page of the public provider portal for specific instructions on how to use SkillPort. The Provider Training Tool Kits page also includes a quick reference regarding Java, which is required for the use of SkillPort.