June 2023 Provider Training Schedule Now Available

Registration is open for the June 2023 instructor-led provider training courses listed below. Slots are limited. NCTracks Zoom courses can be attended remotely from any location with a computer and internet connection. Please note that as of Jan. 1, 2021, training will be conducted through Zoom; individualized meeting information has been created for each course. Please see the Training Enrollment Instructions section below for registration details. 

Submitting a Professional Claim NEMT

Tuesday, June 13, 2023, 9:30 a.m. – 12:00 p.m.

This course will review the process of submitting Non-Emergency Medical Transportation (NEMT) claims through NCTracks. At the end of training, users will be able to:

  • Understand the prior approval (PA) Process
  • Understand claims terminology
  • Create a professional claim via NCTracks
  • Save a draft
  • Use claims draft search
  • Submit a claim
  • View results of a claim submission
  • Claim status and claim copy
  • Resubmit a claim
  • Void prior claim or replacement prior claims
  • Understand how to read a remittance advice (RA)
  • PA Inquiry

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session: 

1.   Dial US Toll-Free: 833-568-8864

2.   Enter meeting ID: 161 942 9793

3.   Press the # key 

4.   Enter meeting passcode: 0205105217

5.   From an internet browser, enter the URL https://gdit.zoomgov.com/j/1619429793?pwd=cGVBa0VGanJVZzdndGJxNU9HRkxQUT09

Providers may choose to use the computer audio instead of dialing in.

 

Submitting a Professional Claim

Tuesday, June 13, 2023, 9:30 a.m. – 12:00 p.m.

This course will focus on how to submit a professional claim. At the end of training, an authorized user will be able to do the following:

  • Submit a professional claim
  • Save a draft
  • Use claims draft search
  • View results of a claim submission
  • Void and Replace paid claims

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session: 

1.   Dial US Toll-Free: 833-568-8864

2.   Enter meeting ID: 161 581 0824

3.   Press the # key 

4.   Enter meeting passcode: 8803505951

5.   From an internet browser, enter the URL https://gdit.zoomgov.com/j/1615810824?pwd=ay8vMTVnSFRtdUtjT01QYjZNdDVWdz09

Providers may choose to use the computer audio instead of dialing in.

 

Prior Approval for Chiropractic and Podiatry Services for Medicaid for Pregnant Women (MPW)

Tuesday, June 13, 2023, 1:00 p.m. – 3:30 p.m.

This course will provide prior approval (PA) requirements for Chiropractic and Podiatry Services for Medicaid for Pregnant Women beneficiaries. At the end of training, you will be able to:

  • Understand the new process for referrals and prior approval for MPW chiropractic and podiatry services
  • Enter PA requests in NCTracks
  • Search for PA requests in NCTracks.

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session: 

1.   Dial US Toll-Free: 833-568-8864

2.   Enter meeting ID: 160 666 1445

3.   Press the # key 

4.   Enter meeting passcode: 8967887745

5.   From an internet browser, enter the URL https://gdit.zoomgov.com/j/1606661445?pwd=anF6RFZtRXFvNkpyQjFpMmVDNklrUT09

Providers may choose to use the computer audio instead of dialing in.

 

Prior Approval Pharmacy

Wednesday, June 14, 2023, 9:30 a.m. – 12:00 p.m.

This course shows authorized users how to electronically submit and inquire about prior approval (PA) requests for a variety of medical services. After completing this course, authorized users will be able to:

  • Submit PA requests electronically
  • Conduct electronic inquiries about PA requests

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

1.   Dial US Toll-Free: 833-568-8864

2.   Enter meeting ID: 160 053 7412

3.   Press the # key

4.   Enter meeting passcode 8021214259

From an internet browser, enter the URL https://gdit.zoomgov.com/j/1600537412?pwd=SmJFb1Y5SDJOMmdVajROekFGaXVkUT09

Providers may choose to use the computer audio instead of dialing in.

 

How to Add or Update Credentials

Wednesday, June 14, 2023, 1:00 p.m. – 3:30 p.m.

This course will provide instructions for adding and updating licensing or certifications to the provider’s record in NCTracks. Some taxonomy codes require the provider to be licensed, accredited, and/or certified according to the specific laws and regulations that apply to their service type.

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session: 

1.   Dial US Toll-Free: 833-568-8864

2.   Enter meeting ID: 161 809 2516

3.   Press the # key 

4.   Enter meeting passcode: 3104235468

5.   From an internet browser, enter the URL

https://gdit.zoomgov.com/j/1618092516?pwd=TlVqVWpwZE83UW1JRDk4R2s4amlLUT09

Providers may choose to use the computer audio instead of dialing in.

 

Ordering, Prescribing and Referring (OPR) Provider Enrollment

Thursday, June 15, 2023, 9:30 a.m. – 12:00 p.m.

This course will guide the user through the process of submitting an Ordering, Prescribing and Referring (OPR) Provider Full and Lite enrollment application. At the end of the course the user will be able to:

  • Understand the differences between a Full Provider Enrollment and an OPR Lite Provider Enrollment.
  • Submit an OPR Lite Application. Upgrade from an OPR Lite provider to a Fully enrolled provider via Manage Change Request (MCR).

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session: 

1.   Dial US Toll-Free: 833-568-8864

2.   Enter meeting ID: 161 987 3202

3.   Press the # key 

4.   Enter meeting passcode: 8600563048

5.   From an internet browser, enter the URL https://gdit.zoomgov.com/j/1619873202?pwd=a1BaeDBSRS9waFBkTUJOT3IvVWdJUT09

Providers may choose to use the computer audio instead of dialing in.

 

Provider Re-Credentialing/Re-Verification Refresher

Thursday, June 15, 2023, 1:00 p.m. – 3:00 p.m.

This course serves as a refresher for the steps taken by the provider to complete the Re-Verification process through NCTracks. At the end of training, you will be able to: 

  • Explain why provider Re-Verification is requested and what the process entails.
  • Complete the Re-Verification process in NCTracks.
  • Update Owners and Managing Relationships if necessary while completing the Re-Verification application process.

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session: 

1.   Dial US Toll-Free: 833-568-8864

2.   Enter meeting ID: 160 239 2694

3.   Press the # key 

4.   Enter meeting passcode: 5786367338

5.   From an internet browser, enter the URL https://gdit.zoomgov.com/j/1602392694?pwd=L0lMcDhjc1pkOGphM01yeURjcHBldz09

Providers may choose to use the computer audio instead of dialing in.

 

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Log onto the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folder labeled ILTs: Remote via WebEx (although this is the sub-folder name, please note that, as previously mentioned, courses will now be conducted via Zoom and not WebEx).

Refer to the Provider User Guides & Training page of the public provider portal for specific instructions on how to use SkillPort. The Provider Training Tool Kits page also includes a quick reference regarding Java, which is required for the use of SkillPort.