Provider Training Opportunity for the Week of May 8

Registration is open for the instructor-led provider training courses listed below. Slots are still available. NCTracks Zoom courses can be attended remotely from any location with a computer and internet connection. Please note that as of Jan. 1, 2021, training will be conducted through Zoom; individualized meeting information has been created for each course. Please see the Training Enrollment Instructions section below for registration details. 

Dental Helpful Hints (Zoom)

Thursday, May 11, 2023, 9:30 a.m. – 11:30 a.m.   

At the end of this training, authorized users will be able to:

  • Identify the three methods of prior approval (PA) submission
  • Identify how to upload documents when submitting a prior approval via NCTracks and how to upload documents to an existing prior approval
  • Identify the most common errors when completing the American Dental Association (ADA) form
  • Identify common errors that require additional information to be submitted for a PA
  • Identify common mistakes when submitting claims

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

1.   Dial US Toll Free 833-568-8864

2.   Enter meeting ID 161 720 7315

3.   Press the # key 

4.   Enter meeting passcode 3472104598

5.   From an internet browser, enter the URL

Providers may choose to use the computer audio instead of dialing in

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Log onto the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folder labeled ILTs: Remote via WebEx (although this is the sub-folder name, please note that, as previously mentioned, courses will now be conducted via Zoom and not WebEx).

Refer to the Provider User Guides & Training page of the public provider portal for specific instructions on how to use SkillPort. The Provider Training Tool Kits page also includes a quick reference regarding Java, which is required for the use of SkillPort.