Manage Change Request FAQs
This list reflects answers to frequently asked questions regarding Manage Change Requests (MCR).
Updated Feb. 6, 2025
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1. Why am I being forced to affiliate to a provider, or not allowed to enter my EFT information, when completing a Managed Change Request or enrollment application?
On the first screen of the Manage Change Request or enrollment application there is a question titled "Are you a Rendering/Attending Only Provider?" If the you click “Yes” to this question, you are indicating that another group or organization NPI will always bill on behalf of the services rendered by you. In this case, you will be forced to affiliate to a provider and will NOT be prompted to enter EFT information, as it is assumed that another group or organization will be the billing provider.
To correct this, close out of the Manage Change Request and delete the draft. Once you re-open a new application, on the first screen titled “Basic Information” scroll down and locate the question: "Are you a Rendering/Attending Only Provider?" Make sure you select “No” for this question. You will be able submit the application without having to affiliate to a provider.
However, if you click "No" for Rendering/Attending Only question, you will still be able to affiliate to a group or organization, if needed. It is important to note that you must affiliate with the group or organization that will be billing and receiving payment for the services rendered by the practitioner. In addition, you will be prompted to enter EFT information near the end of the application process.
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2. How do I update my accreditation(s) using a Manage Change Request?
A “How to Add or Update Accreditation on the Provider Profile in NCTracks” User Guide is posted that provides step-by-step instructions for adding or updating a license, certification, or accreditation on a provider record. It can be found on the Provider User Guides & Fact Sheets page of the NCTracks Provider Portal under the heading "Provider Record Maintenance."
It takes approximately 10 business days to process the MCR. Providers must be sure to submit the MCR to update their credential in time for processing to complete prior to expiration. If there is a pending MCR when the notification is received that did not include updated credential information, the provider has the option and is encouraged to withdraw the pending MCR and resubmit with the license/accreditation/certification renewal information to ensure the update is processed prior to suspension/termination date.
If the taxonomy is suspended, submission of an MCR will not lift the suspension. The MCR must completely process before the suspension would be lifted the following day.
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3. If I add a taxonomy code to my provider record, is it effective immediately?
No, because adding a taxonomy code requires verification that provider credentials meet the requirements outlined for each taxonomy on the Provider Permission Matrix (PPM). Additionally, when adding a new taxonomy, be mindful of the chosen effective date, which cannot precede the effective date of the required credential.
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4. Why won't the system let me add a taxonomy?
If a credential required for the taxonomy expires within thirty days of the effective date, the system will not allow the provider to add the taxonomy. To resolve this issue, the provider should update the credential with the applicable authority and resubmit their application upon renewal.
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5. My address in NCTracks is wrong. How do I update it?
Effective Aug. 25, 2024, providers can no longer modify an existing service location address in NCTracks. Instead, a new service location must be created for address changes. The Begin and End date of the new service location must represent the dates services are rendered at that location.
This will not impact the ability to edit Pay-to or Correspondence addresses with a MCR.
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6. When I submit a MCR to update my provider record, what is the effective date of the change?
When updating a provider record in NCTracks, the Manage Change Request (MCR) will assign a default effective date of the current date. However, some effective dates can be changed from the default date. For example, the effective dates when you add/reinstate a health plan, service location, or taxonomy code can be changed, but cannot precede the enrollment date or the date associated with the relevant credential or license and cannot be older than 365 days.
Other effective dates cannot be changed from the default date. For example, the effective date for affiliation of an individual provider to a group or hospital will default to the current date and it cannot be changed. For this reason, it is important that affiliations be designated on the provider record prior to rendering the service.
If a Manage Change Request is submitted with the wrong effective date(s), the provider will need to either withdraw the pending MCR and resubmit another MCR with a correct effective date, or wait for the original MCR to process and then submit a new one.
Providers are encouraged to verify the effective dates of any changes to the provider record before submitting the MCR.
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7. In the Individual Provider abbreviated "Add/Update Affiliations" Application, once the affiliation to the Organization is completed, will a Managed Change Request have to be submitted to add the service location(s) of the newly affiliated provider?
Although the individual provider record should include all service locations where they routinely render services, it is not required that the address of every affiliated organization be listed as a service location on the individual provider record.