Duplicate Payments of Dental Codes

Duplicate payments of some dental codes, such as D1351, D2391, D2392, D2393, D2930, D3220, and D7140 have been identified. According to the 4A Dental Services Clinical Coverage Policy, these procedure codes should not be paid twice. The NCTracks technical team is working to resolve this issue.

While this issue is being resolved, NCTracks recommends that providers resubmit only a service line that was previously denied; not the entire claim that was processed previously. Providers can void a duplicate payment in the NCTracks Claims Portal by entering the claim information with "Void" as the Claim Frequency Type Code and by entering the duplicate claim number in the Original Claim Ref #.

An update will be posted when more information is available.