Posting of Additional PA Letters to Provider Inbox

Currently, the only prior approval letters posted to the Message Center Inbox on the secure NCTracks Provider Portal are approval letters. Beginning September 15, 2014, two additional types of prior approval letters will be posted to the Inbox:
- Prior Approval Adverse Decision Letters
- Prior Approval Request for Additional Information Letters

Providers who submit prior approval requests to NCTracks can expect to receive copies of any prior approval adverse decision letters and prior approval requests for additional information letters in their Message Center Inbox. Anyone who has access to the NPI of the requesting provider in NCTracks can view the letters in the Message Center Inbox, once they logon to the secure Provider Portal. Only the requesting provider receives a copy of the prior approval letters. Other supporting providers will need to contact the requesting provider to determine the status of the prior approval request.

This functionality will allow providers requesting prior approval from NCTracks to have more rapid awareness of adverse decisions as well as requests to additional information, which should help providers expedite whatever actions need to be taken. Hardcopy versions of the adverse decision letters and the requests for additional information will also continue to be delivered via the U.S. Postal Service.

This feature only applies to prior approval requests submitted to NCTracks. However providers can continue to view the status of all adjudicated prior approvals, including those dispositioned by other vendors, in the secure Provider Portal. For more information on prior approval and NCTracks, including a Fact Sheet with a list of the other prior approval vendors, see the Prior Approval page on the NCTracks Provider Portal. (See link below)