Visual Aid PA Entry Guidance

Following a system update implemented last weekend, an issue has been identified in the NCTracks provider portal affecting the entry of PA’s for visual aid records.

Issue: When adding a service line on the Detail Information tab and selecting the checkbox for "Rendering provider is the same as the billing provider," the portal does not automatically populate the Rendering Provider data fields with the Billing Provider information as expected.

Until this issue is resolved, providers should manually enter the rendering provider number, then select the appropriate address and taxonomy before adding the service line.

The portal team is actively working on a solution, and we will provide updates as soon as more information is available.

Thank you for your patience.