New Information Required on Provider Record for Agents, Managing Employees, and Owners

IntelliCorp Records, Inc. serves as the state approved vendor for the criminal background searches performed during NCTracks provider enrollment, verification and credentialing activities. IntelliCorp has informed CSC of changes required to perform any future background checks on individuals named in the NCTracks provider records.

Beginning November 1, 2015, modifications will be made to the NCTracks provider application process to ensure the physical address, email address, and phone number is included for each Agent, Managing Employee, and Owner.

Note: NCTracks currently captures the physical address of Owners that are listed on the application; this modification will require the email address and phone numbers of Owners as well.

How will this information be added?

  • Providers can add this information by completing a full Manage Change Request (MCR) at anytime.

Note: If you submit a Manage Change Request for any reason you will be required to complete this information if it is missing from your provider record.

  • Those providers that are required to complete Re-credentialing will be prompted to complete a Manage Change Request (MCR) prior to completing the Re-credentialing application if the information is missing from your provider record.

Note: For more information on Re-credentialing, refer to the October 28 announcement and the new Provider Re-credentialing/Re-verification webpage on the NCTracks Provider Portal.

  • All new provider enrollments or re-enrollments that list an Owner, Agent, or Managing Employee will be required to provide this information.

NCTracks provider enrollment, verification and credentialing activities cannot be completed without a background check on Owners, Agents, and Managing Employees.