Call Center Closed for Christmas and New Year's Day Holidays

NCTracks will follow the State schedule in observing the Christmas holiday. The NCTracks Call Center will be closed on Tuesday, December 24 through Thursday, December 26, 2019. The NCTracks Call Center will also be closed on Wednesday, January 1, 2019. (The Pharmacy Prior Approval Unit will be open holiday hours from 7:00 a.m. to 6:00 p.m. on December 24-26 and January 1.)

Also, as previously announced, in keeping with the published NCTracks checkwrite schedule, there will be no checkwrite on December 24, 2019. However, since the first checkwrite of 2020 will occur on January 7, the State has added an additional checkwrite (December 31, 2019) to the 2019 checkwrite schedule to reduce the time gap between checkwrites.

The 2019 and 2020 checkwrite schedules can be found under Quick Links on the NCTracks Provider Portal home page.