NCID Requirement

In order to protect the privacy of providers and recipients who receive services from the N.C. Department of Health and Human Services (DHHS), the NCTracks Contact Center is required to verify the identity of all callers.

Required Any Two of the Following
  • NCID (New Requirement)


  • If the caller is not the provider:
    • Callers First and Last Name 
    • Callers Phone Number
    • Relationship to Provider 
  • National Provider Identifier (NPI)
  • Atypical Provider ID
  • Provider Address and Phone Number
  • Provider Legal Name
  • Provider Primary Email

Note: If the caller does not have an NCID, they can contact their Office Administrator (OA) for assistance or visit the NCID website to register.

Callers that are unable to verify two pieces of information or are unable to provide the required contact information, unfortunately will not be able to be assisted. Callers may still access the provider portal or AVRS system to gain additional information on claims or eligibility status.