NCTracks Call Center Closed for Martin Luther King Jr. Holiday

The NCTracks Call Center will be closed Monday, January 18, in observance of the Martin Luther King, Jr. holiday. (The Pharmacy Prior Approval Unit will be open holiday hours from 7:00 a.m. to 6:00 p.m.)

In keeping with the published approved 2021 checkwrite schedule, because of the federal holiday, the checkwrite the week of the holiday will be on Wednesday, January 20. The posting and availability of funds to provider bank accounts will depend on the provider's financial institution.

Bank of America customers should see their payments in their accounts on the day that the EFT is processed, which will be Thursday (1/21/2021). Providers who bank at other financial institutions should see payments the business day following the date that the EFT is processed, which will be Friday (1/22/2021) afternoon. (Some may post sooner.)

The 2021 checkwrite schedule can be found under Quick Links on the NCTracks Provider Portal home page.