April Provider Training Schedule Now Available

Registration is open for the April 2023 instructor-led provider training courses listed below. Slots are limited. NCTracks Zoom courses can be attended remotely from any location with a computer and internet connection. Please note that as of Jan. 1, 2021, training will be conducted through Zoom; individualized meeting information has been created for each course. Please see the Training Enrollment Instructions section below for registration details. 

Medicare-only Lite Enrollment

Tuesday, April. 11, 2023, 9:30 a.m. – 11:00 a.m.  

This course will guide users through the process of submitting a Medicare lite enrollment application. At the end of this training, authorized users will be able to:

  • Understand the differences between full and lite provider enrollment
  • Submit a lite enrollment application
  • Convert from a lite provider to a full provider with a manage change request (MCR)

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session: 

1.   Dial US Toll-Free: 833-568-8864

2.   Enter meeting ID: 160 921 1218

3.   Press the # key 

4.   Enter meeting passcode: 1668014970

5.   From an internet browser, enter the URL: https://gdit.zoomgov.com/j/1609211218?pwd=b1Z1TUorMk1EVXhwQndYNGFuV1BHdz09

Providers may choose to use the computer audio instead of dialing in.

Provider Applications – State Refresher Training

Tuesday, April 11, 2023, 1:00 p.m. – 3:00 p.m.

This course will guide authorized users through the provider application process. At the end of training, authorized users will be able to:

  • Identify various provider application(s)
  • Explain the purpose of each application type
  • Explain how provider application(s) are submitted within the NCTracks provider portal
  • Explain how provider application(s) are processed within the NCTracks operations portal

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

1.   Dial US Toll-Free: 833-568-8864

2.   Enter meeting ID: 160 159 5625

3.   Press the # key

4.   Enter meeting passcode: 4657523488

5.   From an internet browser, enter the URL https://gdit.zoomgov.com/j/1601595625?pwd=MW5ZYlB3T1ZMbExTUVpJQ1dveHZFdz09

 

ES User Role/MCR

Wednesday, April 12, 2023, 9:30 a.m. – 12:30 p.m.   

This course will guide you through the following enhancements to the provider enrollment application processes:

  • Enrollment specialist user role
  • Upload supporting documents
  • Abbreviated manage change request (MCR) applications

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session: 

1.   Dial US Toll-Free: 833-568-8864

2.   Enter meeting ID: 160 086 1433

3.   Press the # key 

4.   Enter meeting passcode: 2738517095

5.From an internet browser, enter the URL: https://gdit.zoomgov.com/j/1600861433?pwd=UVc1ekZqUXFDdGJGZkVTdDNXbFZ5Zz09

 

Provider Re-Credentialing/Re-Verification Refresher (WebEx)

Wednesday, April 12, 2023, 1:00 p.m. – 3:00 p.m.   

This course serves as a refresher for the steps taken by the provider for re-verifying their credentials and qualifications through NCTracks. At the end of training, authorized users will be able to:

  • Explain why provider re-verification is requested and what the process entails.
  • Complete the re-verification process in NCTracks. 
  • Update owners and managing relationships if necessary while completing the re-verification application process.

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

1.   Dial US Toll Free 833-568-8864

2.   Enter Meeting ID 161 490 9167

3.   Press the # key

4.   Enter Meeting Passcode 3244317950

5.From an internet browser, enter the URL https://gdit.zoomgov.com/j/1602958388?pwd=QWlJUjhkOXNwTUVqSGhxTVdxelk2UT09

 

Dental Claims

Tuesday, April 18, 2023, 09:30 a.m. – 12:30 p.m.

This course will guide users through the process of submitting dental and orthodontic claims.. After completion of training, authorized users will be able to do the following:

  • Create a dental claim via the NCTracks web portal
  • Submit a dental claim
  • Save a draft claim
  • Use claims draft search
  • Submit a claim
  • View results of a claim submission

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

1.   Dial US Toll-Free: 833-568-8864

2.   Enter meeting ID: 161 187 3231

3.   Press the # key

4.   Enter meeting passcode: 5786219557

5.   From an internet browser, enter the URL https://gdit.zoomgov.com/j/1611873231?pwd=VzNMV1FDYnNjYXhXUUg4ZzhYdFJnUT09

Providers may choose to use the computer audio instead of dialing in.

 

Submitting a Time Limit Override

Tuesday, April 18, 2023, 1:00 p.m. – 3:00 p.m.   

This course will guide authorized users through the Time Limit Override Request process using the Delay Reason Code (DRC), which is available to providers on the claim transactions using the NCTracks Provider Portal. At the end of this training the user will be able to:

  • Indicate time limit override request using the DRC field on a claim.
  • Explain the DRC
  • Attach an Explanation of Benefits (EOB) document to a claim
  • Submit a claim

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

1.   Dial US Toll Free 833-568-8864

2.   Enter meeting ID 160 831 4754

3.   Press the # key 

4.   Enter meeting passcode 2670821320

5.   From an internet browser, enter the URL https://gdit.zoomgov.com/j/1608314754?pwd=UWs3R204bkN5cWxOU25KamdDTFY5UT09

Providers may choose to use the computer audio instead of dialing in

 

Prior Approval Medical

Wednesday, April 19, 2023, 9:30 a.m. - 11:00 a.m.  

This course shows authorized users how to electronically submit and inquire about prior approval (PA) requests for a variety of medical services. After completing this course, authorized users will be able to:

  • Submit PA requests electronically
  • Conduct electronic inquiries about PA requests

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session: 

1.   Dial US Toll-Free: 833-568-8864

2.   Enter meeting ID: 161 434 6384

3.   Press the # key

4.Enter meeting passcode: 8725536577

5.From an internet browser, enter the URL https://gdit.zoomgov.com/j/1614346384?pwd=S0hlem5DMnRNcG8vbXhUTTVuaFVzUT09

Providers may choose to use the computer audio instead of dialing in.

 

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Log onto the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folder labeled ILTs: Remote via WebEx (although this is the sub-folder name, please note that, as previously mentioned, courses will now be conducted via Zoom and not WebEx).

Refer to the Provider User Guides & Training page of the public provider portal for specific instructions on how to use SkillPort. The Provider Training Tool Kits page also includes a quick reference regarding Java, which is required for the use of SkillPort.