A Message from NCTracks on Behalf of NC Medicaid Delay in Division of Health Service Regulation License Renewal Updates

NC Medicaid implemented system changes on May 9, 2021, requiring providers to keep credentials current on their NCTracks provider enrollment record. See the Expiring Provider Credential Notices bulletin article for more information. The expiring credential must be verified as renewed through the licensing entity prior to being updated on the NCTracks record. Reporting a credential update through a Manage Change Request (MCR) that cannot be verified will cause no change to the expiration date on the NCTracks record and automated processes as described in the bulletin article will continue.

NC Medicaid is aware and collaborating with the Division of Health Service Regulation (DHSR) regarding the inventory of pending license renewals. In addition, DHSR sends NC Medicaid a licensure file each week which is used to update the NCTracks provider enrollment record. As provider licenses are renewed, the information is shared with NC Medicaid and updates are automatically made on the NCTracks record. Providers may also report the license renewal using the NCTracks MCR process upon notification from DHSR that the license is renewed, knowing that NCTracks will verify the status and new expiration date using the file received from DHSR prior to updating the NCTracks enrollment record. Any taxonomies suspended due to the expired license will be returned to active status upon verification of the renewed credential and any claims pended due to the suspension will be released for payment.

For inquiries related to the status of your license, please contact DHSR. For assistance with submitting an MCR, please contact GDIT.