Dental, Orthodontic, and Hospice PA Submission Errors

Due to a system issue, providers attempting to enter dental, orthodontic, and hospice prior approval (PA) requests via the NCTracks Provider Portal may encounter the following error messages:

• “Requesting Provider Must Be An In-State Provider”
• “Requesting/Billing/Rendering Provider Not Active As Of The Requested Begin Date”
• “Requesting/Billing/Rendering Provider Not Enrolled In The Recipient's Health Plan As Of The Requested Begin Date”
• “Submitted Recipient ID Not Enrolled In Selected Health Plan”

NCTracks is actively working to correct this issue as quickly as possible. We will communicate any updates as they become available.  Thank you for your continued patience.