Reminder- Prior Approvals for Private Duty Nursing Will Transition to NCTracks July 28, 2024

Effective July 28, 2024, Private Duty Nursing (PDN) prior approval (PA) services will transition from NC Medicaid to NCTracks. This will require changes to the system of use and the process to submit PA requests for PDN. This bulletin applies to NC Medicaid Direct.

To prepare for this change, all PDN providers should attend the Prior Approval for Private Duty Nursing training course offered by NCTracks. This training will guide PDN providers through the new system and process changes. Training dates are noted below. 

Pre-transition Training Dates:

  • 9:30 a.m., Friday, June 28 
  • 1 p.m., Tuesday, July 2 
  • 9:30 a.m., Wednesday, July 10 
  • 1 p.m., Thursday, July 18 
  • 9:30 a.m. Wednesday, July 24 

Post-transition Training Dates: 

  • 1 p.m., Monday, July 29 
  • 9:30 a.m., Thursday, Aug. 1 
  • 1 p.m., Monday, Aug. 5 
  • 9:30 a.m., Thursday, Aug. 8 

Registration is available in SkillPort, NCTracks Learning Management System. To register, log into the NCTracks Provider Portal and click “Provider Training” to access SkillPort. Open the folder labeled “Provider Computer-Based Training (CBT) and Instructor-Led Training (ILT).”

The courses can be found in the sub-folder labeled “ILTs: Remote via WebEx” (although this is the sub-folder name, courses will now be conducted via Zoom and not WebEx). 

Refer to the Provider User Guides & Training page of the public provider portal for specific instructions on how to use SkillPort. The Provider Training Tool Kits page also includes a quick reference regarding Java, which is required for the use of SkillPort.

After July 28, 2024, providers should contact the NCTracks Call Center at 1-800-688-6696 with questions and concerns regarding PDN prior authorizations. 


NCTracks Call Center at 1-800-688-6696