2025 Provider Experience Survey - March 24, 2025, to May 16, 2025

The 2025 Provider Experience Survey is a statewide survey that evaluates the impact of NC Medicaid Managed Care on primary care, obstetrics/gynecology (Ob/Gyn), and behavioral health organizations, practices and independent providers that contract with NC Medicaid.  

Participation in this survey is vital to understanding how primary care, Ob/Gyn, and behavioral health providers experience North Carolina’s Medicaid program and with Standard Plans (PHPs) and Behavioral Health and Intellectual/Developmental Disability Tailored Plans.  

This survey aids in identifying areas for improving PHP relationships with providers and reducing the administrative burdens of contracting with PHPs. Participation is crucial for practices and organizations that provide primary care, Ob/Gyn, and/or behavioral health services.  

All organizations and practices that provide primary care, Ob/Gyn, and/or behavioral health services should receive a phone call, email, and paper survey by mail to participate in the survey in March or April of this year. For practices employed by a larger organization (e.g., UNC or Duke practices), the invitation would have gone to the organization’s central office.  

The survey will remain open until May 16, 2025. For questions, please contact csrl@unc.edu.