Multi-Factor Authentication (MFA) will be Required for All NCTracks Users Soon

In accordance with the North Carolina Identity Management (NCID) Citizen Identity Project, NCTracks is changing the User Login process and implementing Multi-Factor Authentication (MFA) updates for all NCTracks users in 2025. This transition will occur in phases and you will be contacted via email when your account is scheduled to transition to MFA. If not already using MFA to log into NCTracks, you may also proactively follow the steps below to update all NCID profiles associated with your account:

Note: These instructions are for Individual and Business users only, not Local and State Government users.

  1. Login to the MyNCID portal at https://myncid.nc.gov/ with your NCID Username and Password.
  2. You will see the Profile Information page upon successful login.
  3. Click on the MFA tab on your profile page.
  4. Click on the ADD ENROLLMENT button on the bottom right.
  5. A pop-up window will appear prompting you to choose an MFA method. Please note that office phone extensions are not supported.
  6. Follow the onscreen prompts to add your chosen MFA method.

For detailed instructions, including images of each step, refer to the NCID User Guide for MFA.

Important Note: When MFA has been implemented for your NCTracks profile, all profiles, including MFA, will be managed through https://myncid.nc.gov/ .

If you encounter issues during login or authentication, please contact the Department of Information Technology (DIT) helpdesk at 919-754-6000 or 800-722-3946 then select Option 1.

For more information and training videos, visit the NCID Citizen Identity Project | NCDIT training page.