Upcoming Layout Changes for PPM

Coming in 2026, a new “NAC-ACCREDITATION-TIMEFRAME" column will appear on the Provider Permission Matrix (PPM). This column will represent Services, under the Community/Behavioral Health Agency taxonomy (251S00000X), that require National Accreditation within one to three years of initial enrollment and serves to inform providers of their need to gain National Accreditation from one of the identified entities within the timeline specified.

This new column will apply to all state designations and health plans, as applicable. For more information, please visit the Program Specific Clinical Coverage Policies on the North Carolina Department of Health and Human Services (NCDHHS) website. The Provider Permission Matrix, as well as a Provider Permission Matrix Instructions job aid are available on the NCTracks Provider Enrollment webpage.

In addition, providers with taxonomy 251S00000X on their record must ensure they are enrolled with at least one Service type. The PPM displays available Services and the criteria required to enroll with that Service. The option to choose taxonomy 251S00000X without a service type will be removed from the PPM.

Contact

•  NCTracks Call Center: 1-800-688-6696
• Provider Ombudsman: 1-866-304-7062