Update to SSN Verification Requirements

In accordance with updated NCTracks guidelines and Health Insurance Portability and Accountability Act (HIPAA) compliance standards, Social Security cards are no longer requested or accepted as valid proof of Social Security Number (SSN). To ensure secure and verifiable identification, providers must now submit one of the following acceptable forms of SSN verification. In all cases, the full SSN must be clearly displayed on the document:

• Copy of an Internal Revenue Service (IRS) W-2 form
• Signed W-9 form
• Copy of a recent pay stub

Note: The pay stub must clearly display the provider’s full legal name and SSN.

SSNs are entered in the NCTracks application for every owner and person identified with a managing relationship, and are used to complete required credentialing and criminal background checks. An additional form of SSN verification is required to resolve situations discovered during credentialing, including but not limited to, a mismatch between the name and SSN or to refute a negative finding. Ensuring accurate data entry of the name and SSN on the NCTracks application will mitigate the need for additional SSN verification. 

These changes are intended to enhance data security and align with federal privacy regulations. For additional guidance on updating a provider record, please visit:

NCTracks – Helpful Hints: Process to Update a Name, DOB, and/or SSN on a Provider’s Record