Updates for Health Information Exchange Providers

As part of Session Law 2019-23, certain providers are required to connect to and participate in North Carolina's Health Information Exchange (HIE) Network known as NC HealthConnex.

Based upon the provider’s taxonomy codes on file, some providers are voluntary to connect with the HIE while other providers are eligible for a Hardship Extension.

Beginning Jan. 31, 2021, providers that wish to request a Hardship Extension will utilize a new process available through the NCTracks Secure Provider Portal.

For more information about NC HealthConnex connectivity requirements, see the Medicaid Bulletin titled Legislation Gives Certain Providers More Time to Connect to NC HealthConnex. For detailed information about the processes available through the NCTracks Secure Provider Portal, see the corresponding job aid located on the User Guides and Fact Sheets page under Provider Record Maintenance.